Customer Service Representative

1 week ago

Charleston, West Virginia, United States Enterprise Holdings Full time
Customer Assistance Representative Sr Job Description

Overview:

The Customer Assistance Representative Sr will provide exceptional customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. This role requires gaining knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental backup in a large home city branch or airport location.

Responsibilities:

  • Take incoming calls for reservations, rate quotes, general questions, and answers, providing information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors.
  • Manage outgoing calls for callback management, A/Rs, and miscellaneous calls as assigned.
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
  • Meet and greet customers in a friendly and timely manner.
  • Provide directions and general assistance.
  • Assist in assessing the condition of rentals upon return.
  • Process returns, check-ins, and exit kiosk transactions.
  • Effectively market the company while picking up customers and/or dropping off customers in a safe and courteous manner and assisting customers as needed.
  • Understand and communicate rental terms and conditions, vehicle features, and other services.
  • May sell optional protection products, upgrades, fuel options, and other additional equipment.
  • Responsible for notifying management of any known vehicle problems and any required vehicle maintenance.
  • Clean vehicle interiors and exteriors by hand or by operating washing equipment when needed.
  • Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
  • Perform miscellaneous and backup duties as assigned.

Qualifications:

  • Must be at least 18 years old.
  • High School Diploma or G.E.D. required.
  • Must be willing to accept $15.00/hour.
  • Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support.
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
  • Must not have any drug or alcohol-related conviction on MVR in the past 5 years.
  • Must be willing to work the posted schedule.

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