Customer Service Manager

1 day ago


Charleston, West Virginia, United States Kinder Morgan Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Manager to join our team at Kinder Morgan. As a key member of our operations team, you will be responsible for supervising and coordinating the customer service representative team, ensuring seamless communication and resolution of customer inquiries and issues.

Key Responsibilities
  • Customer Service Team Management: Supervise and coordinate the customer service representative team to ensure timely and effective resolution of customer inquiries and issues.
  • Inventory Management: Manage inventory levels, track product movement, and ensure accurate and timely reporting.
  • Order Processing: Coordinate and execute order processing, scheduling, and bill of lading preparation.
  • Customer Communication: Interface with customers, terminal operations personnel, and regulatory personnel to ensure effective communication and resolution of issues.
  • Process Improvement: Identify and implement process improvements to enhance efficiency and reduce errors.
  • Leadership and Development: Provide leadership, training, and development to customer service team members.
Requirements
  • Education: High School Diploma, Some College, or Four-year college degree in a business curriculum preferred.
  • Experience: Equivalent experience in a traffic, transportation, or fleet management role with major responsibility at a bulk liquid terminal or packaging and warehouse facility.
  • Skills: Excellent communication and interpersonal skills, strong problem-solving and analytical skills, ability to work with minimal supervision, and proficiency in Microsoft Office.
Equal Opportunity Employer Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.



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