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Customer Service Representative

2 months ago

Charleston, West Virginia, United States Enterprise Mobility Inc Full time
{"h1": "Customer Assistance Representative Sr", "p": "At Enterprise Mobility Inc, we are seeking a highly skilled Customer Assistance Representative Sr to provide exceptional customer service to our internal and external customers.

As a key member of our team, you will be responsible for assisting customers with their rental needs, providing administrative support, and acting as a backup in a large home city branch or airport location.

Key Responsibilities:

* Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
* Meet and greet customers in a friendly and timely manner
* Provide directions and general assistance
* Process returns, check-ins, and exit kiosk transactions
* Effectively market the company while picking up customers up and/or dropping off customers in a safe and courteous manner
* Understand and communicate rental terms and conditions, vehicle features, and other services
* May sell optional protection products, upgrades, fuel options, and other additional equipment
* Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
* Clean vehicle interior and exterior by hand or by operating washing equipment when needed
* Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

Requirements:

* Must be at least 18 years old
* High School Diploma or G.E.D. required
* Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
* Must have a valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record in the past 3 years
* Must not have any drug or alcohol related conviction on MVR in the past 5 years
* Must be willing to work the posted schedule

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity.", "h2": "Qualifications", "ul": [{"li": "Must be at least 18 years old"}, {"li": "High School Diploma or G.E.D. required"}, {"li": "Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support"}, {"li": "Must have a valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record in the past 3 years"}, {"li": "Must not have any drug or alcohol related conviction on MVR in the past 5 years"}, {"li": "Must be willing to work the posted schedule"}]}