Customer Care Associate
2 months ago
The Customer Service Representative plays a vital role in ensuring client satisfaction and support. This position requires a minimum of 1 year of experience in customer service, hospitality, or a call center setting.
Key Qualifications:
- Fluency in French and English.
- Exceptional telephone manners, with the ability to communicate confidently and clearly.
- Strong verbal and written communication abilities.
- Proven listening and comprehension skills.
- A collaborative team player with excellent interpersonal capabilities.
- Ability to remain calm and composed in challenging customer interactions.
- Outstanding time management skills, with a knack for prioritizing tasks effectively.
- Proficient in PC applications, particularly MS Office, including Word and Excel.
- Skilled in navigating information systems and the internet.
Core Responsibilities:
The Customer Service Representative is responsible for handling incoming calls and processing orders efficiently.
- Addressing customer complaints and troubleshooting issues to find the best resolution.
- Accurately documenting customer interactions and tracking call types.
- Maintaining service levels and adhering to customer service standards.
- Following up with customers to address inquiries related to order status, shipping details, and stock availability.
- Managing inbound calls for up to 90% of the assigned shift.
- Performing additional duties as required.
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Customer Service Associate
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Customer Service Associate
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