Customer Care Associate

2 months ago


Port Washington, New York, United States Global Channel Management Full time
Position Overview:
The Customer Service Representative plays a vital role in ensuring client satisfaction and support. This position requires a minimum of 1 year of experience in customer service, hospitality, or a call center setting.

Key Qualifications:
  • Fluency in French and English.
  • Exceptional telephone manners, with the ability to communicate confidently and clearly.
  • Strong verbal and written communication abilities.
  • Proven listening and comprehension skills.
  • A collaborative team player with excellent interpersonal capabilities.
  • Ability to remain calm and composed in challenging customer interactions.
  • Outstanding time management skills, with a knack for prioritizing tasks effectively.
  • Proficient in PC applications, particularly MS Office, including Word and Excel.
  • Skilled in navigating information systems and the internet.

Core Responsibilities:
The Customer Service Representative is responsible for handling incoming calls and processing orders efficiently.

  • Addressing customer complaints and troubleshooting issues to find the best resolution.
  • Accurately documenting customer interactions and tracking call types.
  • Maintaining service levels and adhering to customer service standards.
  • Following up with customers to address inquiries related to order status, shipping details, and stock availability.
  • Managing inbound calls for up to 90% of the assigned shift.
  • Performing additional duties as required.


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