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Tax Office Operations Manager

1 month ago

Duluth, Minnesota, United States H&R Block Full time
Job Summary

We are seeking a highly skilled and motivated Associate Team Leader to join our team at H&R Block. As a key member of our tax office operations team, you will be responsible for supporting the Multi-Unit Team Leader and serving as the onsite point of contact for tax office associates and clients.

Key Responsibilities

- Execute and hold all tax office associates accountable to Service Standards execution and client service experience
- Serve as point of contact for onsite escalated client service concerns
- Ensure clients are scheduled properly and conflicts are resolved
- Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience

Requirements

- Prior experience working in customer service or similar role
- Strong organizational skills and ability to plan and manage day-to-day office operations
- Customer-centric mindset and strong communication skills
- Computer proficient with the ability to use MS Office

About Us

H&R Block is a leading provider of tax preparation and financial services. We are committed to helping our clients achieve their financial goals and providing a positive and inclusive work environment for our associates. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this role.