Client Services Coordinator

3 days ago

New York, United States BronxWorks Full time
Position Overview

BronxWorks is dedicated to enhancing the economic and social well-being of individuals and families. Our organization serves a diverse community, providing essential services from early childhood to senior care. We are committed to maintaining the highest ethical standards and ensuring that every individual is treated with dignity and respect, regardless of their circumstances.

We are currently seeking a Client Services Coordinator to join our Access to Benefits Program.

Key Responsibilities:
  • Oversee a comprehensive caseload for a varied client demographic.
  • Conduct initial assessments and enter data into our management system.
  • Facilitate both internal and external referrals for clients as necessary.
  • Advocate for clients and provide follow-up services.
  • Maintain detailed documentation of client interactions and progress in the database.
  • Assist clients in completing applications for government benefits and other services.
  • Engage in outreach activities and participate in agency food pantry operations as scheduled.
  • Perform additional tasks as assigned by management.
Qualifications:
  • A Bachelor’s degree in a relevant field is required.
  • Bilingual proficiency in verbal and written communication is preferred.
  • Familiarity with modern business communication tools, including computers and electronic mail.
  • A minimum of two years of experience in case management or a related field is required.
Essential Duties:
  • Deliver direct services to clients, including intake, engagement, assessment, service plan formulation, referrals, advocacy, counseling, and follow-up.
  • Manage an active caseload effectively.
  • Monitor and document client progress towards established service plan objectives.
  • Ensure thorough documentation of all client interactions.
  • Stay informed about available program resources both on-site and off-site.
  • Provide group counseling sessions as directed by the Program Coordinator or Director.
  • Coordinate client services with other social service, mental health, medical, educational, and childcare providers.
  • Conduct regular case conferences with clients and service providers as needed.
  • Prepare program reports on a monthly basis or as required.
  • Meet with supervisors regularly to discuss client progress and program needs.
  • Conduct home visits and fieldwork as necessary.
  • Perform additional duties as assigned.
Physical Requirements:
  • Ability to work on a computer for extended periods.
  • Occasional lifting and/or moving of items up to 10 pounds.
  • Capability to stand, walk, or sit for prolonged periods.
  • Ability to bend and retrieve documents and objects.
  • Willingness to travel within the boroughs and adjacent areas using public transportation.
  • Ability to travel at least 1 mile in various weather conditions for home visits and fieldwork as required.

BronxWorks is committed to fostering an inclusive environment that respects diversity. We uphold equal employment opportunities and provide reasonable accommodations to qualified candidates and employees in accordance with applicable laws. This commitment extends to all aspects of employment, including recruitment, hiring, training, and promotion.

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