Front Office Supervisor
3 days ago
At Hilton Atlanta Perimeter Center, we are seeking a highly skilled and experienced Front Office Supervisor to join our dynamic team. As a key member of our front office department, you will be responsible for providing exceptional guest service, ensuring seamless hotel operations, and leading a team of front office staff.
Key Responsibilities:- Assist the Assistant Front Office Manager in directing the daily operations of the front office.
- Supervise and work with front office staff to ensure the highest quality of guest service.
- Train and develop front office staff to ensure they have the necessary skills and knowledge to perform their duties.
- Provide feedback and coaching to front office staff to improve their performance.
- Maintain accurate records of absences and tardiness.
- Perform all front office duties, including check-in, check-out, reservations, and maintaining a high daily average rate (ADR).
- Respond to and resolve guest complaints in a timely and professional manner.
- Stay aware of direct competition and make recommendations to improve our hotel's services and amenities.
- Fill in at the front desk and reservations when staffing needs and hotel needs dictate.
- Maintain regular contact with the Housekeeping Department to ensure proper room status.
- Fulfill other duties as assigned by management.
- Supervise a team of 10 to 20 front office staff members.
- Responsible for the direction, coordination, and execution of the front office department.
- Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Train and develop front office staff to ensure they have the necessary skills and knowledge to perform their duties.
- Associate's Degree (A.A.) or equivalent from a two-year college or technical school.
- One to two years of related experience and/or training.
- In-depth knowledge of Front Office and Reservations System procedures.
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