Hotel Front Desk Representative

4 days ago


Atlanta, Georgia, United States DoubleTree Suites by Hilton Hotel Atlanta- Galleria Full time
Job Overview

We are seeking a highly skilled and professional Hotel Front Desk Attendant to provide exceptional service to our guests. The ideal candidate will possess excellent communication skills, a strong work ethic, and a commitment to guest satisfaction.

Key Responsibilities:
  • Manage guest information, distribute keys and room assignments, and answer general inquiries to ensure a seamless guest experience.
  • Work collaboratively with the housekeeping staff to ensure rooms are ready for new guests.
  • Field customer complaints and resolve issues in a professional and courteous manner.
  • Maintain accurate records of guest account information and perform bookkeeping tasks as needed.
  • Provide a warm welcome to guests, check them in, and check them out when they leave, ensuring correct keys and room numbers are provided.
Requirements:
  • Strong customer service skills, interpersonal skills, organizational skills, and time management skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred.
  • Working knowledge of Microsoft Office and reservation management systems.
  • High school diploma, GED, or equivalent.
About Our Company

We are a great place to work, offering a positive and supportive work environment.



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