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Front Office Operations Manager

4 weeks ago

Atlanta, Georgia, United States Kimpton Hotel Full time
Lead the Way in Guest Services

We're seeking a skilled Front Office Supervisor to lead our team in delivering exceptional guest experiences. As a key member of our front desk team, you'll be responsible for ensuring seamless check-ins, resolving guest issues, and maintaining a high level of service standards.

Key Responsibilities:
  • Lead all aspects of front office operations, including guest services, room assignments, and billing.
  • Provide timely and courteous service to guests, ensuring their needs are met and exceeded.
  • Collaborate with the front desk team to ensure a smooth and efficient check-in process.
  • Address guest complaints and concerns in a professional and empathetic manner.
  • Monitor and maintain accurate records of guest interactions, including feedback and complaints.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
Requirements:
  • 2+ years of experience in a front office or guest services role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong problem-solving and conflict resolution skills.
  • Knowledge of hotel operations and policies.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A fun and inclusive company culture.

We're an equal opportunities employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional guest experiences and leading a high-performing team, we'd love to hear from you