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Front Office Manager

4 weeks ago

Atlanta, Georgia, United States Mainsail Lodging and Development Full time

{"h1": "Front Office Manager Job Description", "p": "At Mainsail Lodging and Development, we are seeking a highly skilled and experienced Front Office Manager to join our team. As a key member of our hotel operations team, you will be responsible for ensuring the smooth day-to-day operations of the front office, including the management of front desk staff, night audit, and AYS operator.

Responsibilities:

* Ensure complete guest satisfaction and follow up on all guest issues and concerns in a timely manner
* Lead staff and oversee the process of guest check-ins, mobile check-ins, reservation confirmations, and activating room keys
* Coordinate with staff the receipt, storage, and delivery of all luggage and packages
* Empower front desk staff to act and resolve guest issues to the best of their ability
* Lead staff by example while managing and motivating front desk personnel
* Collaborate with other hotel departments as necessary to resolve guest calls, requests, needs, or issues
* Train staff to operate at their best ability, and embody the hotel and Marriott's culture and story
* Ensure guest credit is procured and all accounting procedures are followed by front desk staff. Resolve guest accounting issues as needed
* Ensure full compliance of Marriott Brand standards and the passing of department Quality Assurance items

Requirements:

* 2-year associate degree, or higher (preferred)
* Marriott experience (preferred)
* Minimum of 2 years hotel front desk managerial experience
* Excellent communication skills, both verbal and written
* Ability to use technology, e.g., tablets, computers, and iPads
* Proficiency in hotel property management systems, including but not limited to Oracle Hospitality, Lightspeed, and OPERA PMS
* Leadership experience, and the ability to train, motivate, and develop a team
* Experience in working with an operating budget, understanding of P&L statements
* Interpersonal skills and experience with communicating and collaborating with different organizational leaders
* Ability to take initiative and handle assignments with limited supervision
* A strong sense of ownership in everything that you do

What We Offer:

* Medical, dental & vision insurance
* Pet insurance
* Complimentary Marriott hotel discounts
* Work-life balance
* And much more

Mainsail Lodging and Development is an Equal Opportunity Employer and does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

We are an equal opportunity employer and welcome applications from diverse candidates.