Front Office Manager

3 days ago


Atlanta, Georgia, United States Mainsail Lodging and Development Full time

{"h1": "Front Office Manager Job Description", "p": "At Mainsail Lodging and Development, we are seeking a highly skilled and experienced Front Office Manager to join our team. As a key member of our hotel operations team, you will be responsible for ensuring the smooth day-to-day operations of the front office, including the management of front desk staff, night audit, and AYS operator.

Responsibilities:

* Ensure complete guest satisfaction and follow up on all guest issues and concerns in a timely manner
* Lead staff and oversee the process of guest check-ins, mobile check-ins, reservation confirmations, and activating room keys
* Coordinate with staff the receipt, storage, and delivery of all luggage and packages
* Empower front desk staff to act and resolve guest issues to the best of their ability
* Lead staff by example while managing and motivating front desk personnel
* Collaborate with other hotel departments as necessary to resolve guest calls, requests, needs, or issues
* Train staff to operate at their best ability, and embody the hotel and Marriott's culture and story
* Ensure guest credit is procured and all accounting procedures are followed by front desk staff. Resolve guest accounting issues as needed
* Ensure full compliance of Marriott Brand standards and the passing of department Quality Assurance items

Requirements:

* 2-year associate degree, or higher (preferred)
* Marriott experience (preferred)
* Minimum of 2 years hotel front desk managerial experience
* Excellent communication skills, both verbal and written
* Ability to use technology, e.g., tablets, computers, and iPads
* Proficiency in hotel property management systems, including but not limited to Oracle Hospitality, Lightspeed, and OPERA PMS
* Leadership experience, and the ability to train, motivate, and develop a team
* Experience in working with an operating budget, understanding of P&L statements
* Interpersonal skills and experience with communicating and collaborating with different organizational leaders
* Ability to take initiative and handle assignments with limited supervision
* A strong sense of ownership in everything that you do

What We Offer:

* Medical, dental & vision insurance
* Pet insurance
* Complimentary Marriott hotel discounts
* Work-life balance
* And much more

Mainsail Lodging and Development is an Equal Opportunity Employer and does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

We are an equal opportunity employer and welcome applications from diverse candidates.


  • Front Office Manager

    3 weeks ago


    Atlanta, Georgia, United States The Kimpton Sylvan Hotel Full time

    Job Title: Assistant Front Office ManagerAt The Kimpton Sylvan Hotel, we are seeking a highly skilled and experienced Assistant Front Office Manager to join our team. As a key member of our Front Office team, you will be responsible for providing exceptional guest service, ensuring seamless operations, and driving revenue growth.Key Responsibilities:Guest...

  • Front Office Manager

    3 weeks ago


    Atlanta, Georgia, United States Crestview Management, LLC Full time

    Job Title: Assistant Front Office ManagerCrestview Management, LLC is seeking a highly skilled and experienced Assistant Front Office Manager to join our team. As a key member of our Front Office team, you will be responsible for ensuring the smooth operation of our hotel's front desk and providing exceptional customer service to our guests.Key...

  • Front Office Manager

    3 weeks ago


    Atlanta, Georgia, United States Omni Hotels Full time

    Job Title: Assistant Front Office ManagerOmni Hotels & Resorts is seeking a highly motivated and experienced Assistant Front Office Manager to join our team. As a key member of our Front Office team, you will be responsible for ensuring maximum Front Office operating efficiency and providing exceptional guest service.Responsibilities:Guest Service: Ensure...


  • Atlanta, Georgia, United States Mainsail Lodging and Development Full time

    Job Title: Front Office ManagerWe are seeking a highly skilled and experienced Front Office Manager to join our team at Mainsail Lodging and Development. As a key member of our hotel operations team, you will be responsible for ensuring the smooth day-to-day operation of our front office, including the management of our front desk staff, night audit, and AYS...


  • Atlanta, Georgia, United States Loews Hotels Full time

    Job Title: Assistant Front Office ManagerJoin the Loews Hotels team as an Assistant Front Office Manager and take on a key role in delivering exceptional guest experiences. As a member of our Front Office team, you will be responsible for coordinating the provision of world-class front desk services to hotel guests.Key Responsibilities:Coordinate the...


  • Atlanta, Georgia, United States Hilton Atlanta Perimeter Full time

    Job OverviewWe're seeking a seasoned hotel front desk manager to lead our team and provide exceptional service to our guests. As the face of our operation, you'll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met.Key ResponsibilitiesEngage with hotel guests in person and over the...


  • Atlanta, Georgia, United States Hilton Atlanta Perimeter Full time

    Job Title: Front Office SupervisorAt Hilton Atlanta Perimeter Center, we are seeking a highly skilled and experienced Front Office Supervisor to join our dynamic team. As a key member of our front office department, you will be responsible for providing exceptional guest service, ensuring seamless hotel operations, and leading a team of front office...


  • Atlanta, Georgia, United States Hilton Atlanta Perimeter Full time

    Front Office Supervisor Job DescriptionAt Hilton Atlanta Perimeter Center, we are seeking a highly skilled and experienced Front Office Supervisor to join our dynamic team. As a key member of our front office department, you will be responsible for ensuring exceptional guest service and leading a team of front office staff to achieve our high standards.Key...


  • Atlanta, Georgia, United States Hilton Atlanta Perimeter Full time

    Front Office Supervisor Job DescriptionAt Hilton Atlanta Perimeter Center, we are seeking a highly skilled and experienced Front Office Supervisor to join our team. As a key member of our front office department, you will be responsible for ensuring exceptional guest service and maintaining the highest standards of hotel operations.Key...


  • Atlanta, Georgia, United States Sales Bizlab Full time

    Job SummaryWe are seeking a highly organized and customer-focused Front Office Representative to join our team at Sales Bizlab. As the first point of contact for visitors and clients, you will be responsible for managing front desk operations, including greeting guests, answering phone calls, and handling inquiries.Key Responsibilities:Greeting and...


  • Atlanta, Georgia, United States Highgate Hotels Full time

    Job Title: Front Office SupervisorHighgate Hotels is seeking a highly skilled and experienced Front Office Supervisor to join our team at The Candler Hotel, Atlanta. As a Front Office Supervisor, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience during their stay.Key...


  • Atlanta, Georgia, United States TPG Hotels & Resorts Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at TPG Hotels & Resorts.Key ResponsibilitiesEnsure exceptional customer service is provided to guests and visitors.Supervise and coordinate the activities of the front desk and front office staff.Develop and implement strategies to improve front office operations...


  • Atlanta, Georgia, United States Sales Bizlab Full time

    Job SummarySales Bizlab is seeking a highly skilled and customer-focused Front Office Representative to join our team. As the first point of contact for visitors and clients, you will be responsible for managing front desk operations, including greeting guests, answering phone calls, and handling inquiries.Key Responsibilities:Greet and welcome visitors,...


  • Atlanta, Georgia, United States SENTA Partners Full time

    Job Title: Front Office CoordinatorAt SENTA Partners, we are seeking a highly organized and detail-oriented Front Office Coordinator to join our team. As the first point of contact for patients, visitors, and staff, this role is vital in ensuring the smooth and efficient operation of our practice.Key Responsibilities:Manage patient appointment scheduling,...


  • Atlanta, Georgia, United States Ideaboxpro Full time

    {"h1": "Front Office Representative Job Description", "p": "At Ideaboxpro, we are seeking a highly motivated and organized Front Office Representative to join our team in Atlanta. As the face of our company, you will be responsible for managing front desk operations, greeting visitors, and ensuring efficient communication within the office. If you have a...


  • Atlanta, Georgia, United States Kimpton Hotel Full time

    Lead the Way in Guest ServicesWe're seeking a skilled Front Office Supervisor to lead our team in delivering exceptional guest experiences. As a key member of our front desk team, you'll be responsible for ensuring seamless check-ins, resolving guest issues, and maintaining a high level of service standards.Key Responsibilities:Lead all aspects of front...


  • Atlanta, Georgia, United States Ideaboxpro Full time

    Job Title: Front Office RepresentativeIdeaboxpro is seeking a highly organized and customer-focused Front Office Representative to join our team in Atlanta. As the face of our company, you will be responsible for managing front desk operations, greeting visitors, and ensuring efficient communication within the office.Key Responsibilities:Welcome and assist...


  • Atlanta, Georgia, United States Emerald Logistix Full time

    Job Title: Front Office AssistantCompany: Emerald LogistixLocation: Atlanta, GAAbout Emerald Logistix:Our approach combines integrated multi-channel strategies to maximize brand exposure, reach, and customer engagement, with a strong emphasis on data-driven decision making to optimize marketing efforts, target specific audience segments, and deliver...

  • Front Office Manager

    1 month ago


    Atlanta, Georgia, United States Blue Sky Hospitality Solutions Full time

    Job Title: Front Office ManagerLocation: Courtyard by Marriott Atlanta Norcross, GAAbout Us: Blue Sky Hospitality Solutions is a leading provider of hospitality services, dedicated to delivering exceptional guest experiences and creating memorable moments for our guests.Job Description: We are seeking an experienced and dedicated Front Office Manager to lead...


  • Atlanta, Georgia, United States Sales Bizlab Full time

    Front Office AssistantSalesBizLab is seeking a highly organized and friendly Front Office Assistant to manage our front desk and provide administrative support to our team.The ideal candidate will be the first point of contact for clients and visitors, ensuring they receive a warm welcome and excellent service.Key Responsibilities:Greet and welcome visitors...