Hotel Front Desk Associate

3 weeks ago


Atlanta, Georgia, United States DoubleTree Suites by Hilton Hotel Atlanta- Galleria Full time

We are seeking a highly skilled and professional Front Desk Agent to provide exceptional service to our guests at the DoubleTree Suites by Hilton Hotel Atlanta-Galleria.

The ideal candidate will possess excellent communication skills, a strong work ethic, and a commitment to delivering a memorable experience for our guests.

Responsibilities:

  • Manage incoming calls, online and in-person room bookings, and respond to guest inquiries regarding room rates, availability, and amenities.
  • Collaborate with housekeeping staff to ensure rooms are prepared for new guests.
  • Address customer complaints in a professional and courteous manner.

Bookkeeping:

  • Accurately maintain records of guest account information.
  • Provide a warm welcome, check-in, and check-out experience for guests, ensuring accurate key and room number distribution.

Qualifications:

  • Strong customer service, interpersonal, organizational, and time management skills.
  • Comfortable handling telephone calls and resolving stressful situations.
  • At least one year of experience in the hospitality industry, preferably as a Front Desk Agent or similar role.
  • Working knowledge of Microsoft Office and reservation management systems.
  • High school diploma or equivalent.


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