Hotel Front Desk Associate
3 weeks ago
We are seeking a highly skilled and professional Front Desk Agent to provide exceptional service to our guests at the DoubleTree Suites by Hilton Hotel Atlanta-Galleria.
The ideal candidate will possess excellent communication skills, a strong work ethic, and a commitment to delivering a memorable experience for our guests.
Responsibilities:
- Manage incoming calls, online and in-person room bookings, and respond to guest inquiries regarding room rates, availability, and amenities.
- Collaborate with housekeeping staff to ensure rooms are prepared for new guests.
- Address customer complaints in a professional and courteous manner.
Bookkeeping:
- Accurately maintain records of guest account information.
- Provide a warm welcome, check-in, and check-out experience for guests, ensuring accurate key and room number distribution.
Qualifications:
- Strong customer service, interpersonal, organizational, and time management skills.
- Comfortable handling telephone calls and resolving stressful situations.
- At least one year of experience in the hospitality industry, preferably as a Front Desk Agent or similar role.
- Working knowledge of Microsoft Office and reservation management systems.
- High school diploma or equivalent.
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