Customer Experience Representative

2 weeks ago


Columbus, Ohio, United States Firelands Scientific The Landing Dispensaries Full time
Job Title: Customer Experience Representative

We are seeking a highly skilled and enthusiastic Customer Experience Representative to join our team at Firelands Scientific / The Landing Dispensaries. As a Customer Experience Representative, you will be responsible for providing exceptional customer service and ensuring that every guest has a positive experience in our dispensary.

Key Responsibilities:
  • Provide best-in-class hospitality and consultation to every guest
  • Maintain in-depth knowledge of every product and strain in the store
  • Consult with customers to make the best possible product suggestions
  • Correct cash handling and discount application
  • Verification of proper paperwork, documentation, and ID for customers
  • Accurate use and maintenance of the Point of Sale (POS) system
  • Maintenance of hard copy files (when required)
  • Assistance in verifying order deliveries for accuracy
  • Security measures and safety compliance
  • Maintenance of an organized and clean store
  • Management of visitor log
  • Maintenance of open communication with the management team and other coworkers
  • Reporting of employee issues or customer situations
Requirements:
  • High School Diploma or equivalent
  • Recent and relevant hospitality and/or retail experience required
  • Excellent customer service skills
  • Knowledge and adherence to the policies, procedures, and goals of Firelands Scientific
  • Ability to learn and understand cannabinoids and the natural function of the endocannabinoid system in the human body
  • Ability to listen well and communicate effectively orally and in writing with various audiences
  • Ability to use standard office equipment, computer equipment and software including word processing, database management, spreadsheet applications and email
  • Ability to work effectively with employees, management, Customers, governmental agencies, community members and the general public
  • Understanding of applicable federal, state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures
  • Must be 21 years of age or older
  • Ability to pass a background check
Work Environment:
  • Similar to a busy retail store
  • Constant interaction with internal and external stakeholders


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