Customer Experience Associate

1 day ago

Columbus, Ohio, United States Firelands Scientific The Landing Dispensaries Full time
Job Title: Customer Experience Representative

We are seeking a highly skilled and enthusiastic Customer Experience Representative to join our team at Firelands Scientific / The Landing Dispensaries. As a key member of our staff, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.

Key Responsibilities:
  • Provide best-in-class hospitality and consultation to every guest, engaging in one-on-one interactions to understand their specific needs.
  • Maintain in-depth knowledge of every product and strain in the store, making informed recommendations to customers.
  • Consult with customers to identify their experience level, preferred method of consumption, and desired effects, providing personalized product suggestions.
  • Ensure accurate cash handling, discount application, and verification of proper paperwork, documentation, and ID for customers.
  • Accurately use and maintain the Point of Sale (POS) system, entering customer profiles and data in a timely manner.
Requirements:
  • High School Diploma or equivalent.
  • Recent and relevant hospitality and/or retail experience required.
  • Excellent customer service skills and ability to work effectively with employees, management, customers, and the general public.
  • Ability to learn and understand cannabinoids and the natural function of the endocannabinoid system in the human body.
  • Must be 21 years of age or older and pass a background check.
Work Environment:

Our dispensary is a fast-paced and dynamic environment, similar to a busy retail store. You will be constantly interacting with internal and external stakeholders, requiring strong communication and interpersonal skills.

We celebrate diversity and are committed to creating an inclusive environment for all employees. Firelands Scientific / The Landing Dispensaries is an equal opportunity employer.

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