Customer Experience Liaison
6 hours ago
Join the National Registry of EMTs team as a Customer Experience Representative, where you will serve as a primary point of contact for stakeholders. Your role will involve assisting current and potential certificants in navigating the website, submitting documents, and answering policy questions related to all phases of the certification process.
Key Responsibilities:- Develop and maintain knowledge of the National Registry's certification process, policies, and procedures.
- Provide exceptional customer service through phone, email, and other communication channels.
- Manage large volumes of inbound and outbound calls and emails in a timely manner.
- Collaborate with team members to address policy and process information to registrants, candidates, and stakeholders.
- Process emails, tickets, faxes, and documents accurately and efficiently.
- High school graduate required.
- Entry-level customer service experience with excellent communication skills.
- Ability to type and proficient computer skills/software knowledge.
- Entry-level experience with documentation of calls and actions taken.
- Discretion and confidentiality.
- Exceptional interpersonal and communication skills.
- Strong problem-solving and decision-making skills.
The National Registry is an equal-opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.
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Customer Service Liaison
3 weeks ago
Columbus, Ohio, United States MW Industries Full time**Job Summary**As a key member of the MW Industries team, the Customer Service Liaison will be responsible for establishing and maintaining strong relationships with customers, ensuring their needs are met and exceeded. This role requires a high level of communication and negotiation skills, as well as the ability to analyze complex customer requests and...
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Strategic Customer Liaison
3 days ago
Columbus, Ohio, United States Sunbelt Rentals Full timeJob Title: Strategic Customer RepresentativeSunbelt Rentals is seeking a highly motivated and results-driven Strategic Customer Representative to join our team. As a key member of our sales team, you will be responsible for increasing market share within a select group of customers and high-profile job sites.Key Responsibilities:Increase product awareness...
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Customer Support Liaison
3 weeks ago
Columbus, Ohio, United States Select Water Solutions Full timeJob SummarySelect Water Solutions is seeking a highly skilled Customer Support Liaison to join our team. As a key member of our organization, you will be responsible for maintaining strong relationships with our customers and ensuring their needs are met.Key ResponsibilitiesCustomer Relationship ManagementDevelop and maintain strong relationships with...
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Customer Experience Director
2 weeks ago
Columbus, Ohio, United States Quay Australia Full timeDirector, Global Customer ExperienceQuay Australia is seeking a seasoned professional to lead our customer service strategy and operations. As Director, Global Customer Experience, you will be responsible for bringing our customer service philosophy to life, overseeing daily operations, and building a best-in-class, omni-channel customer service...
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Customer Support Manager
3 weeks ago
Columbus, Ohio, United States Select Water Solutions Full timeJob SummarySelect Water Solutions is seeking a highly skilled Customer Support Manager to serve as a liaison between our customers and our organization. The successful candidate will be responsible for maintaining strong relationships with our customers, understanding their needs, and communicating those needs to our management team.Key...
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Patient Experience Liaison
6 days ago
Columbus, Ohio, United States Ohio State University Wexner Medical Center Full timeJob SummaryThe Patient Experience Coordinator plays a vital role in ensuring that patients receive exceptional care and service throughout their stay at Ohio State University Wexner Medical Center. This position is responsible for providing personalized guidance and support to patients, families, and staff to promote a positive patient experience.Key...
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Director of Global Customer Experience
3 days ago
Columbus, Ohio, United States Quay Australia Full timeJob Title: Director, Global Customer ExperienceJob Summary:The Director, Global Customer Experience will be responsible for leading the customer service strategy and operations at Quay Australia. This role will oversee the daily operations, monitor performance, and improve customer service experience across all channels. The ideal candidate will have a...
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Patient Experience Liaison
2 weeks ago
Columbus, Ohio, United States OhioHealth Full timeJob SummaryWe are seeking a highly skilled and compassionate Service Excellence Ambassador to join our team at OhioHealth. As a key member of our Customer Experience Office, you will play a vital role in providing exceptional customer service to patients, families, visitors, and OhioHealth physicians and associates.Key ResponsibilitiesProvide information to...
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Customer Service Liaison
2 weeks ago
Columbus, Ohio, United States MW Industries Full time{"Job Title": "Customer Service Representative", "Job Summary": "Establish and maintain customer relationships and customer orders/releases. Facilitate between inside/outside sales, customers and locations throughout MW Industries. Responds to and resolves customer issues or complex requests.", "Key Responsibilities": ["Assists in monitoring daily workflow...
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Customer Service Liaison
3 weeks ago
Columbus, Ohio, United States Aramark Full time**Job Summary**The Customer Service Representative position at Aramark is responsible for delivering exceptional service to customers in a professional manner. The ideal candidate will be able to handle incoming calls with the objective of one-call resolution, facilitate and resolve issues with discrepancies and/or customer complaints to ensure consistent...
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Customer Service Liaison
1 week ago
Columbus, Ohio, United States MW Industries Full time**Job Summary**As a Customer Service Representative at MW Industries, you will play a crucial role in establishing and maintaining customer relationships and customer orders/releases. You will facilitate communication between inside/outside sales, customers, and locations throughout the company.**Key Responsibilities**Respond to and resolve customer issues...
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Customer Service Liaison
7 days ago
Columbus, Ohio, United States Columbus Region Full timeCustomer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team in the Columbus Region. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, providing solutions to their compliance challenges, and driving cross-selling opportunities to promote...
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Customer Service Liaison
2 weeks ago
Columbus, Ohio, United States Columbus Region Full timeCustomer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Columbus Region. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, providing solutions to their compliance challenges, and driving business growth.Key Responsibilities:Provide prompt...
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Fiscal Liaison
1 week ago
Columbus, Ohio, United States Ohio Department of Developmental Disabilities Full timeFiscal Liaison Job DescriptionJob Summary:We are seeking a highly skilled Fiscal Liaison to join our team at the Ohio Department of Developmental Disabilities. As a Fiscal Liaison, you will be responsible for managing financial programs and ensuring compliance with regulatory requirements.Key Responsibilities:Manage financial programs and ensure compliance...
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Clinical Liaison Specialist
7 days ago
Columbus, Ohio, United States OhioHealth Rehabilitation Hospital Full timeJob SummaryWe are seeking a highly skilled Clinical Liaison to join our team at OhioHealth Rehabilitation Hospital. As a Clinical Liaison, you will play a critical role in developing and nurturing professional relationships with case managers, physicians, and clinicians in acute care hospitals.Key ResponsibilitiesAssess patients with rehab diagnosis, on-site...
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Customer Service Liaison
3 weeks ago
Columbus, Ohio, United States Aramark Full timeJob SummaryThe Customer Service Representative position is responsible for providing exceptional service to clients in a professional manner. The objective is to handle incoming calls with the goal of resolving issues on the first call. The representative will facilitate and resolve discrepancies and/or client complaints to ensure consistent client...
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Clinical Court Liaison Specialist
2 weeks ago
Columbus, Ohio, United States MARYHAVEN,INC Full timeClinical Court Liaison Job DescriptionMaryhaven, Central Ohio's largest and most comprehensive behavioral services provider, is seeking a skilled Clinical Court Liaison to join our team. As a Clinical Court Liaison, you will play a critical role in providing substance use and mental health counseling, case management, and treatment planning for clients...
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Clinical Liaison
3 days ago
Columbus, Ohio, United States Select Medical Full timeJob SummaryWe are seeking a highly skilled Clinical Liaison to join our team at Select Medical's Inpatient Rehabilitation Hospital. As a Clinical Liaison, you will play a critical role in developing and nurturing professional relationships with case managers, physicians, and clinicians in acute care hospitals.Key ResponsibilitiesAssess patients with rehab...
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Patient Liaison Specialist
4 weeks ago
Columbus, Ohio, United States Ohio State University Wexner Medical Center Full timeJob Overview The Ohio State University Wexner Medical Center is a leading institution providing comprehensive medical and surgical services, where patients and their families receive exceptional care supported by groundbreaking research aimed at enhancing lives. Our dedicated team of physicians, nurses, researchers, and healthcare professionals within the...
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Customer Experience Associate
1 week ago
Columbus, Ohio, United States TJ Maxx Full timeCustomer Experience Coordinator Role at TJ MaxxWe are seeking a skilled Customer Experience Coordinator to join our team at TJ Maxx. As a key member of our front-end team, you will play a vital role in delivering exceptional customer experiences and promoting loyalty programs.Key Responsibilities:Train and mentor associates on front-end principles to ensure...