Customer Experience Representative
4 weeks ago
We are seeking a highly skilled Customer Experience Representative to join our team at Molina Healthcare in Columbus, Ohio. As a key member of our customer service team, you will be responsible for providing exceptional support to our members and providers through inbound and outbound phone calls.
Key Responsibilities- Supports inbound/outbound phone calls from members or providers on routine or simple issues.
- Conducts member satisfaction assessment services and other member surveys as applicable.
- Accurately documents all member or provider calls.
- Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed.
- Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations (responding in a respectful and timely manner).
- Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests and identify the member or providers needs.
- Achieves individual performance goals established for this position in the areas of, call quality, attendance, schedule adherence and individual performance goals as it relates to call center objectives.
- Engages and collaborates with other departments.
- Demonstrates personal responsibility and accountability by meeting attendance and schedule adherence expectations.
- Provides status of submitted claims.
- Communicates professionally.
- Familiar or trained in systems utilized: Salesforce, Pega, QNXT, CRM, Verint, Kronos, Microsoft Teams, Video Conferencing, CVS Caremark, Availity, Molina Provider Portal, and others as required by line of business or state.
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Customer Experience Representative
5 hours ago
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Customer Experience Representative
2 weeks ago
Columbus, Ohio, United States Firelands Scientific The Landing Dispensaries Full timeJob Title: Customer Experience RepresentativeWe are seeking a highly skilled and enthusiastic Customer Experience Representative to join our team at Firelands Scientific / The Landing Dispensaries. As a Customer Experience Representative, you will be responsible for providing exceptional customer service and ensuring that every guest has a positive...
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Customer Experience Representative
1 month ago
Columbus, Ohio, United States Molina Healthcare Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Representative to join our team at Molina Healthcare in Columbus, Ohio.As a Customer Experience Representative, you will be responsible for providing exceptional service to our members and providers through inbound and outbound phone calls.Key ResponsibilitiesSupport members and providers with...
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Customer Experience Representative
1 day ago
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Customer Experience Representative
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Customer Experience Representative
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Customer Experience Representative
1 day ago
Columbus, Ohio, United States United Dairy Farmers Full timeAs a Customer Experience Representative at United Dairy Farmers, you will be responsible for creating a welcoming atmosphere for our guests. Your key responsibilities will include greeting guests with a warm and authentic hello, ensuring the store is prepared and ready for guests at all times, and anticipating their needs to provide assistance and ensure a...
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Customer Experience Representative
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Customer Experience Representative
1 month ago
Columbus, Ohio, United States Molina Healthcare Full timeJob SummaryWe are seeking a skilled Customer Experience Representative to join our team at Molina Healthcare in Columbus, Ohio. As a key member of our customer service team, you will be responsible for providing exceptional support to our members and providers through inbound and outbound phone calls.Key ResponsibilitiesSupports inbound/outbound phone calls...
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Customer Experience Representative
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Customer Experience Associate
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Columbus, Ohio, United States Firelands Scientific The Landing Dispensaries Full timeJob Title: Customer Experience RepresentativeWe are seeking a highly skilled and enthusiastic Customer Experience Representative to join our team at Firelands Scientific / The Landing Dispensaries. As a key member of our staff, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key...
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Customer Experience Ambassador
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Customer Experience Liaison
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Columbus, Ohio, United States National Registry of EMTs Full timeJob Title: Customer Experience RepresentativeJoin the National Registry of EMTs team as a Customer Experience Representative, where you will serve as a primary point of contact for stakeholders. Your role will involve assisting current and potential certificants in navigating the website, submitting documents, and answering policy questions related to all...
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Customer Experience Representative
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Columbus, Ohio, United States United Dairy Farmers Full timeDeliver Exceptional Guest ExperiencesAs a valued member of our team, you will play a key role in creating a welcoming and inclusive environment for our guests. Your warm and genuine interactions will set the tone for a positive experience, ensuring our guests feel valued and appreciated.Key Responsibilities:Anticipate and meet the needs of our guests,...
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Customer Experience Representative
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Columbus, Ohio, United States United Dairy Farmers Full timeBe a Part of Our Team!At United Dairy Farmers, we're looking for a Guest Service Associate to join our team. As a key member of our store team, you'll be responsible for providing exceptional customer service and ensuring a positive shopping experience for our guests.Key Responsibilities:Greets guests with a warm and welcoming smile, ensuring a positive...
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Customer Experience Representative
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Columbus, Ohio, United States United Dairy Farmers Full timeBe a Part of Our Team!At United Dairy Farmers, we're looking for a Guest Service Associate to join our team. As a key member of our store team, you'll be responsible for providing exceptional customer service to our guests. Your warm and welcoming smile will make a difference in their day, and you'll be the face of our brand.Key Responsibilities:Provide a...
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Customer Experience Manager
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Columbus, Ohio, United States Verge Events Full timeAbout Us:Verge Events is an established partner for telecommunications giants in the greater Columbus market. Our knowledgeable team is well-versed in the extensive benefits that fiber optics offers Internet users in comparison to traditional connectivity solutions.Job Summary:We are seeking a skilled Client Relations Manager to manage existing customers,...
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Customer Experience Associate
4 days ago
Columbus, Ohio, United States Firelands Scientific The Landing Dispensaries Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative at Firelands Scientific / The Landing Dispensaries. As a key member of our retail team, you will be responsible for providing exceptional customer service, product knowledge, and consultation to our guests.Key...
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Customer Service Representative
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