Customer Experience Representative
1 month ago
We are seeking a skilled Customer Experience Representative to join our team at Molina Healthcare in Columbus, Ohio. As a key member of our customer service team, you will be responsible for providing exceptional support to our members and providers through inbound and outbound phone calls.
Key Responsibilities- Supports inbound/outbound phone calls from members or providers on routine or simple issues.
- Conducts member satisfaction assessment services and other member surveys as applicable.
- Accurately documents all member or provider calls.
- Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed.
- Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations (responding in a respectful and timely manner).
- Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests and identify the member or providers needs.
- Achieves individual performance goals established for this position in the areas of, call quality, attendance, schedule adherence and individual performance goals as it relates to call center objectives.
- Engages and collaborates with other departments.
- Demonstrates personal responsibility and accountability by responding to and resolving the customers inquiries by identifying the topic and type of assistance the caller needs such as assistance involving their eligibility, ID cards, Member Portal, PCP changes, and personal information updates etc.
- Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims.
- Proactively engages and collaborates with other departments as required.
- Demonstrates personal responsibility and accountability by meeting attendance and schedule adherence expectations.
- Provides status of submitted claims.
- Communicates professionally.
- Familiar or trained in systems utilized: Salesforce, Pega, QNXT, CRM, Verint, Kronos, Microsoft Teams, Video Conferencing, CVS Caremark, Availity, Molina Provider Portal, and others as required by line of business or state.
-
Customer Experience Representative
5 hours ago
Columbus, Ohio, United States Root Insurance Company Full timeCustomer Experience RepresentativeAt Root Insurance Company, we're revolutionizing the insurance industry with innovative technology and a customer-centric approach. We're seeking a skilled Customer Experience Representative to join our team.About the RoleAs a Customer Experience Representative, you will be the first point of contact for our customers,...
-
Customer Experience Representative
2 weeks ago
Columbus, Ohio, United States Firelands Scientific The Landing Dispensaries Full timeJob Title: Customer Experience RepresentativeWe are seeking a highly skilled and enthusiastic Customer Experience Representative to join our team at Firelands Scientific / The Landing Dispensaries. As a Customer Experience Representative, you will be responsible for providing exceptional customer service and ensuring that every guest has a positive...
-
Customer Experience Representative
1 month ago
Columbus, Ohio, United States Molina Healthcare Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Representative to join our team at Molina Healthcare in Columbus, Ohio.As a Customer Experience Representative, you will be responsible for providing exceptional service to our members and providers through inbound and outbound phone calls.Key ResponsibilitiesSupport members and providers with...
-
Customer Experience Representative
1 day ago
Columbus, Ohio, United States United Dairy Farmers Full timeAs a Customer Experience Representative at United Dairy Farmers, you will be responsible for creating a welcoming and engaging environment for our guests. Your key responsibilities will include:Key Responsibilities:Greet guests with a warm and genuine smile, ensuring a positive first impression.Anticipate and meet the needs of our guests, providing...
-
Customer Experience Representative
4 days ago
Columbus, Ohio, United States United Dairy Farmers Full timeCustomer Service RepresentativeAs a valued member of our team, you will be responsible for providing exceptional customer service to our guests. Your warm and authentic greeting will set the tone for a positive shopping experience.Key Responsibilities:Anticipate and meet the needs of our guests to ensure a satisfying shopping experience.Prepare and serve a...
-
Customer Experience Representative
22 hours ago
Columbus, Ohio, United States United Dairy Farmers Full timeAs a Customer Experience Representative at United Dairy Farmers, you will be responsible for creating a welcoming atmosphere for our guests. Your key responsibilities will include greeting guests with a warm and authentic hello, ensuring the store is prepared and ready for guests at all times, and anticipating their needs to provide assistance and ensure a...
-
Customer Experience Representative
1 day ago
Columbus, Ohio, United States United Dairy Farmers Full timeAs a Customer Experience Representative at United Dairy Farmers, you will be responsible for creating a welcoming atmosphere for our guests. Your key responsibilities will include greeting guests with a warm and authentic hello, ensuring the store is prepared and ready for guests at all times, and anticipating their needs to provide assistance and ensure a...
-
Customer Experience Representative
4 weeks ago
Columbus, Ohio, United States Molina Healthcare Full timeJob SummaryWe are seeking a highly skilled Customer Experience Representative to join our team at Molina Healthcare in Columbus, Ohio. As a key member of our customer service team, you will be responsible for providing exceptional support to our members and providers through inbound and outbound phone calls.Key ResponsibilitiesSupports inbound/outbound phone...
-
Customer Experience Representative
1 month ago
Columbus, Ohio, United States National Registry of EMTs Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our organization, you will play a vital role in providing exceptional support to our stakeholders, ensuring a seamless experience throughout the certification process.Key ResponsibilitiesDevelop Knowledge...
-
Customer Experience Representative
4 days ago
Columbus, Ohio, United States United Dairy Farmers Full timeBe a Part of Our Team at United Dairy FarmersWe're looking for a Guest Service Associate to join our team at United Dairy Farmers. As a key member of our team, you'll be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Greet guests with a warm and welcoming smile, ensuring the store...
-
Customer Experience Associate
2 weeks ago
Columbus, Ohio, United States Firelands Scientific The Landing Dispensaries Full timeJob Title: Customer Experience RepresentativeWe are seeking a highly skilled and enthusiastic Customer Experience Representative to join our team at Firelands Scientific / The Landing Dispensaries. As a key member of our staff, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key...
-
Customer Experience Ambassador
3 weeks ago
Columbus, Ohio, United States Firelands Scientific The Landing Dispensaries Full timeJob Title: Customer Experience RepresentativeAt Firelands Scientific / The Landing Dispensaries, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative. This role is responsible for providing exceptional hospitality and consultation to our guests, ensuring a seamless and enjoyable experience...
-
Customer Experience Liaison
3 weeks ago
Columbus, Ohio, United States National Registry of EMTs Full timeJob Title: Customer Experience RepresentativeJoin the National Registry of EMTs team as a Customer Experience Representative, where you will serve as a primary point of contact for stakeholders. Your role will involve assisting current and potential certificants in navigating the website, submitting documents, and answering policy questions related to all...
-
Customer Experience Representative
4 days ago
Columbus, Ohio, United States United Dairy Farmers Full timeDeliver Exceptional Guest ExperiencesAs a valued member of our team, you will play a key role in creating a welcoming and inclusive environment for our guests. Your warm and genuine interactions will set the tone for a positive experience, ensuring our guests feel valued and appreciated.Key Responsibilities:Anticipate and meet the needs of our guests,...
-
Customer Experience Representative
4 days ago
Columbus, Ohio, United States United Dairy Farmers Full timeBe a Part of Our Team!At United Dairy Farmers, we're looking for a Guest Service Associate to join our team. As a key member of our store team, you'll be responsible for providing exceptional customer service and ensuring a positive shopping experience for our guests.Key Responsibilities:Greets guests with a warm and welcoming smile, ensuring a positive...
-
Customer Experience Representative
4 days ago
Columbus, Ohio, United States United Dairy Farmers Full timeBe a Part of Our Team!At United Dairy Farmers, we're looking for a Guest Service Associate to join our team. As a key member of our store team, you'll be responsible for providing exceptional customer service to our guests. Your warm and welcoming smile will make a difference in their day, and you'll be the face of our brand.Key Responsibilities:Provide a...
-
Customer Experience Manager
5 days ago
Columbus, Ohio, United States Verge Events Full timeAbout Us:Verge Events is an established partner for telecommunications giants in the greater Columbus market. Our knowledgeable team is well-versed in the extensive benefits that fiber optics offers Internet users in comparison to traditional connectivity solutions.Job Summary:We are seeking a skilled Client Relations Manager to manage existing customers,...
-
Customer Experience Associate
4 days ago
Columbus, Ohio, United States Firelands Scientific The Landing Dispensaries Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative at Firelands Scientific / The Landing Dispensaries. As a key member of our retail team, you will be responsible for providing exceptional customer service, product knowledge, and consultation to our guests.Key...
-
Customer Service Representative
4 weeks ago
Columbus, Ohio, United States TSYS Full timeCustomer Service RepresentativeAt TSYS, we're committed to delivering exceptional payment solutions to our clients. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive top-notch support.Key Responsibilities:Respond to customer inquiries via phone, email, and chat to resolve issues in a timely and professional...
-
Customer Service Representative
2 weeks ago
Columbus, Ohio, United States United Dairy Farmers Full timeCustomer Service RepresentativeAt United Dairy Farmers, we're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you'll be the face of our company, providing exceptional service to our customers and ensuring their satisfaction with every interaction.Key Responsibilities:Greet customers with a warm and...