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Enterprise IT Support Specialist

3 weeks ago

Scottsdale, Arizona, United States TEKsystems Full time
Job Overview
As an Enterprise IT Support Specialist with TEKsystems, you will play a crucial role in supporting our client's IT infrastructure and software in an enterprise environment. This is a fantastic opportunity to join a well-established team and contribute your skills and experience to deliver exceptional customer service and technical expertise.

About the Role
This is a full-time position that requires strong customer service and troubleshooting skills to resolve technical issues for end-users. You will be responsible for installing, testing, maintaining, and troubleshooting end-user workstations and interrelated hardware and software, as well as escalating issues accordingly.

Responsibilities
- Take initial telephone or service ticket inquiries and troubleshoot or manage end-user hardware, software, or network problems
- Utilize Active Directory for user management and assign users to Group Policy Objects
- Respond to and support the resolution of server and network issues with Tier 3 support
- Provide 1st-level client support through our help desk ticketing system
- Recognize and escalate more difficult problems to Tier 3 support
- Support a Microsoft Windows environment, including the Windows stack, Active Directory, and hosted M365
- Use Remote Monitoring tools and call tracking to log and route tickets
- Image and deploy desktops and laptops for end-users
- Create and maintain client-related documentation
- Participate in the maintenance, updates, planning, and installation of client computers and application software

Requirements
- Strong working knowledge of Microsoft Windows Operating Systems, including M365 support
- Excellent customer service techniques in an IT environment
- ITIL framework experience
- Proficient in IT procurement processes and procedures
- Strong incident management and troubleshooting techniques
- Exceptional work ethic and time management skills
- Ability to work well independently and/or as part of a team
- Strong communication skills and a commitment to customer service at the executive level

What We Offer
- Competitive salary range: $65,000 - $85,000 per year
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off