Customer Service Representative

3 weeks ago


Indianapolis, Indiana, United States R1 RCM Full time
Job Summary

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at R1 RCM Inc. As a key member of our Patient Registration department, you will play a vital role in ensuring the smooth and efficient registration process for our patients.

Key Responsibilities
  • Collect and verify patient and insurance information in a fast-paced and dynamic environment
  • Provide exceptional customer service to patients and their families, addressing their concerns and questions in a timely and empathetic manner
  • Work effectively in a team environment, collaborating with clinicians and other staff members to ensure seamless registration processes
  • Stay up-to-date with changing health plans and coverage, utilizing this knowledge to accurately collect and process patient information
  • Maintain accurate and detailed records of patient interactions and registration processes
Requirements
  • High School Diploma or equivalent required
  • Excellent customer service and communication skills
  • Ability to work in a fast-paced environment with multiple priorities and deadlines
  • Basic computer skills and proficiency in typing
What We Offer

As a valued member of our team, you will enjoy a competitive hourly rate of $14.00 - $17.37, depending on experience and qualifications. Additionally, you will have the opportunity to grow and develop your skills in a dynamic and supportive work environment. Our comprehensive benefits package includes medical, dental, and vision coverage, as well as opportunities for professional development and advancement.

R1 RCM Inc. is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional patient care.



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