Patient Access Lab Representative

4 weeks ago


Indianapolis, Indiana, United States Community Health Network Full time

Job Summary

The Patient Access Lab Representative will serve as the first point of contact for visitors entering our facilities, providing exceptional customer service and handling all aspects of patient registration and financial clearance. This role involves appointment scheduling, registration, demographic verification, insurance verification, telephone coverage, data entry, authorizations, pre-registration, checking in and out, new patient referrals, point of service collections, and other duties as assigned.

Key Responsibilities

  • Provide exceptional customer service and handle patient registration and financial clearance
  • Schedule appointments, verify demographics, and perform insurance verification
  • Handle telephone coverage, data entry, and authorizations
  • Pre-register patients, check them in and out, and handle new patient referrals
  • Collect point of service payments and perform other duties as assigned

Requirements

  • High School Diploma or GED required
  • 6 months of previous healthcare or insurance experience preferred
  • Successful completion of a phlebotomy training program strongly preferred
  • Strong interpersonal and communication skills
  • Ability to multi-task, have attention to detail, and be a team player
  • Knowledge of Microsoft Office
  • Ability to work well under pressure in a fast-paced environment

Why Community Health Network?

At Community Health Network, we build teams that deliver exceptional care through empathy, communication, and collaboration. We consider ALL an integral part of the exceptional patient experience. We prioritize providing our neighbors with the best care possible, backed by state-of-the-art technology.



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