FHA Mortgage Servicing Representative

1 week ago


Indianapolis, Indiana, United States Contact Government Services, LLC Full time
About the Role

We are seeking a highly skilled FHA Mortgage Servicing Representative to join our team at Contact Government Services, LLC. As a key member of our customer support initiative, you will provide exceptional service to clients in the mortgage servicing industry and the public, answering a variety of calls and emails regarding FHA guidelines and procedures.

Key Responsibilities
  • Provide excellent customer service, utilizing your knowledge of mortgage servicing to locate answers in a knowledge database and acknowledge client requests.
  • Follow standard operating procedures for various topics, systems, and contact channels.
  • Document all contacts in a database and stay up-to-date on FHA mortgage processes and procedures.
Requirements
  • Ability to navigate multiple computer systems and applications, utilizing search tools to provide information to clients.
  • Excellent time management skills and dependability.
  • Strong verbal and written communication skills.
  • High School diploma or GED.
  • At least two years of mortgage servicing work history, plus an additional year of customer service or contact center experience.
  • Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.
Preferred Qualifications
  • Contact Center experience (omnichannel).
  • Bilingual (Spanish/English), verbal and written.
  • FHA knowledge/experience.
About Us

Contact Government Services, LLC is a leading provider of customized solutions to the government sector. We combine cutting-edge technology with world-class personnel to deliver high-quality services that meet our clients' specific needs. Our commitment to honesty, professionalism, and quality work has earned us valuable partnerships and a reputation for excellence.

Benefits
  • Health, Dental, and Vision insurance.
  • Life Insurance.
  • 401k plan.
  • Flexible Spending Account (Health, Dependent Care, and Commuter).
  • Paid Time Off and Observance of State/Federal Holidays.

We are an Equal Opportunity Employer and welcome applicants from diverse backgrounds. If you are a motivated and skilled individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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