Customer Service Team Manager

6 days ago


Minneapolis, Minnesota, United States Gateway Fiber Full time
About the Role

Gateway Fiber is seeking an experienced professional to fill the position of Customer Service Site Lead. As a key member of our team, you will oversee daily operations at our Fridley, MN location. Your primary responsibility will be to manage a team that includes a Customer Service Representative, Scheduler, and Workforce Management Coordinator. This role combines operational responsibilities with leadership duties, ensuring efficient workflows, excellent customer service, and effective team collaboration.

Key Responsibilities
  • Lead and manage the on-site team, providing coaching, guidance, and support to enhance performance and professional growth.
  • Conduct regular team check-ins and meetings to align on goals, review progress, and address challenges.
  • Oversee performance management, including evaluations, feedback, and development plans.
  • Manage scheduling, workforce planning, and customer service operations to ensure efficient and effective workflows.
  • Serve as the escalation point for complex customer issues or operational challenges.

Estimated Salary: $65,000 - $85,000 per year based on experience and qualifications.



  • Minneapolis, Minnesota, United States Internet Brands Full time

    Welcome to Internet Brands!\ComponentWe are a dynamic and innovative company that offers exciting opportunities for career growth and development.\ComponentAs a Call Center Operations Specialist, you will play a critical role in ensuring the success of our customer service team by providing real-time monitoring and management of call center...


  • Minneapolis, Minnesota, United States Domino's Pizza LLC Full time

    Team Lead Opportunity at Domino's Pizza LLCWe are looking for a highly motivated and results-driven individual to fill the role of Team Lead at our Domino's Pizza LLC location.About the Job:The ideal candidate will have prior experience in restaurant management or customer service and possess excellent leadership and communication skills.Key...


  • Minneapolis, Minnesota, United States Luther Customer Care Center Full time

    Job Title: Customer Care Center DriverWe are seeking a reliable and skilled driver to provide pick up and delivery services to our customers. As a driver, you will be responsible for transporting vehicles across the metro area, ensuring safe and timely transport. This is an excellent opportunity for someone who enjoys driving and providing exceptional...


  • Minneapolis, Minnesota, United States Fooda Full time

    Job DescriptionWe are seeking a dedicated Customer Support Representative to join our team at Fooda. As a Customer Support Representative, you will play a critical role in delivering exceptional customer experiences and driving business growth.About the Role:Deliver top-notch customer service through multiple channelsResolve customer complaints and concerns...


  • Minneapolis, Minnesota, United States Dungarvin Full time

    Job SummaryWe are seeking a highly skilled Customer Service Manager Advanced to join our team at Dungarvin. As a key member of our Customer Service team, you will play a critical role in providing exceptional customer service to our clients and ensuring that their needs are met in a timely and efficient manner.The ideal candidate will have a strong...


  • Minneapolis, Minnesota, United States Gateway Fiber Full time

    Company OverviewGateway Fiber is a locally owned and operated internet service provider dedicated to positively impacting communities through better internet. Our mission is to create a leading, national fiber-to-the-home platform, serving 500,000 homes and businesses over the next several years.About the RoleWe are seeking an exceptional Customer Service...


  • Minneapolis, Minnesota, United States Corps Team Full time

    The Customer Service Specialist plays a crucial role as the face of Corps Team before and after customers make a purchase. They are the primary point of contact for customers who have questions, concerns, or feedback regarding their products. The salary for this position is estimated to be around $60,000 per year, depending on experience and location.Job...


  • Minneapolis, Minnesota, United States RowCal Full time

    Job OverviewThe Customer Service Team Lead is responsible for overseeing the daily operations of our care team, ensuring exceptional customer service and support to our clients. This role requires a strong leader with excellent communication skills, able to motivate and coach their team to achieve high performance standards.


  • Minneapolis, Minnesota, United States Domino's Pizza LLC Full time

    Job DescriptionDuties and Responsibilities:Greet customers in a positive, engaging manner.Take customer orders using technology and Point of Sales System.Maintain the front of the store, ensuring it is clean and well-organized.Earnings: Estimated annual salary range for this position is approximately $30,000-$40,000 based on national averages for retail...


  • Minneapolis, Minnesota, United States FASTSIGNS - 270201 Full time

    Job SummaryFASTSIGNS of Bloomington is seeking a skilled leader to oversee the customer experience from quote to cash. As a key member of our team, you will be responsible for evaluating and maximizing quality customer service and customer satisfaction.Responsibilities- Manage the customer experience process from inquiry to delivery- Evaluate and improve...


  • Minneapolis, Minnesota, United States City of Bloomington, MN Full time

    About the PositionThe Customer Service Team Leader will oversee daily admissions and concessions operations, providing exceptional customer service to all patrons. This role involves monitoring staff performance, coaching and training attendants, and acting as a liaison between departments.Key Responsibilities:Monitor and maintain knowledge of daily...


  • Minneapolis, Minnesota, United States Canteen One Full time

    Canteen One is the national account management arm for Canteen, providing customized office coffee, vending, market, and pantry programs across the United States.Job SummaryWe are seeking a highly skilled Customer Service Project Manager to join our team. In this role, you will be responsible for managing projects such as new store openings, client rollouts,...


  • Minneapolis, Minnesota, United States Detector Electronics LLC Full time

    Job OverviewSpectrum Safety Solutions is a leading provider of fire detection and suppression solutions. We are looking for a skilled Customer Service Quality Manager to join our team.The primary responsibility of this role is to lead customer quality issue monitoring and resolution process. The ideal candidate will have a Bachelor's Degree and 5+ years of...


  • Minneapolis, Minnesota, United States Pal Management Full time

    Job DescriptionWe are seeking an experienced Customer Service and Operations Manager to join our team at Pal Management. This is a dynamic role that requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer experiences.Key Responsibilities:Team Supervision: Oversee the daily activities of pawn,...


  • Minneapolis, Minnesota, United States Holiday Station Stores - Workday Full time

    About UsAt Holiday Station Stores, we are a leading global company with a commitment to delivering exceptional customer experiences. Our team is passionate about providing top-notch service and creating a welcoming environment for our customers.


  • Minneapolis, Minnesota, United States Insight Global Full time

    About the PositionWe are seeking a highly skilled Industrial Service Operations Specialist to manage our service activities, drive process improvements, and ensure exceptional customer experiences.Main Responsibilities:Oversee service operations, guaranteeing efficient issue resolution and timely communicationDevelop and maintain relationships with vendors...


  • Minneapolis, Minnesota, United States Twin City Fan Companies Full time

    Estimated salary: $65,000 - $75,000 per yearAbout the JobTwin City Fan Companies is seeking a Customer Service Representative - Order Management to join our team. As a Customer Service Representative, you will be the primary point of contact for customers regarding their orders, providing exceptional customer service and ensuring that their needs are met.Key...


  • Minneapolis, Minnesota, United States Everidge Full time

    Job OverviewThe Service and Warranty Manager is a critical role at Everidge, responsible for leading the Service Department in delivering exceptional customer service and warranty support. This position requires strong leadership skills, technical expertise, and a passion for continuous improvement.


  • Minneapolis, Minnesota, United States Crate&Barrel Full time

    **Career Opportunity**Crate & Barrel is a dynamic and growing company seeking a talented Sales Associate to join our team. As a Sales Associate, you'll have the opportunity to develop your skills and knowledge in sales, customer service, and product expertise. With a focus on teamwork and collaboration, you'll work closely with our Assistant Store Leader,...


  • Minneapolis, Minnesota, United States Burlington Full time

    Company OverviewWe are a rapidly growing retail brand, committed to providing exceptional customer experiences. Our teams work hard and have fun together, making a difference in the lives of customers, colleagues, and communities.