Customer Service Quality Manager
4 weeks ago
Spectrum Safety Solutions is a leading provider of fire detection and suppression solutions. We are looking for a skilled Customer Service Quality Manager to join our team.
The primary responsibility of this role is to lead customer quality issue monitoring and resolution process. The ideal candidate will have a Bachelor's Degree and 5+ years of experience in Electrical or Electronics Products Manufacturing Industry as Quality. They should be able to evaluate incoming complaint information and maintain the record, perform follow up activities to obtain additional information, use and maintain database(s), provide analysis and trending data all on customer complaints, identify and document appropriate complaint categories to assure trend accuracy within the complaint database, interact with Customer Service, Field Service, Manufacturing, R&D (Design Engineering), and Quality Assurance team, as needed, during complaint processing, host Customer Visits/Audits and submit quality assessments, monitor, analyze and report of key operational quality metrics such as Warranty PPM and costs (customer quality KPI's), utilize systemic methodology to identify, prioritize customer identified product issues and concerns, update customers in a timely manner regarding the status of quality requests, train and help guide the operations team in identifying and developing problem solving methodologies to resolve quality issues, maintain list of customer related issues and drive for improvements, support Continuous Improvement activities throughout the organization, and understand customer specific requirements and how they translate to the production team.
We offer an estimated salary of $130,000 per year, based on industry standards and the location of Detector Electronics LLC. Our company values teamwork, flexibility, and commitment to excellence.
Benefits include experience working with strong interpersonal collaboration skills to work effectively with all levels of the organization including external customers, proficiency in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel), and ability to perform essential job functions safely and work within established company guidelines.
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Customer Service Operations Manager
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Customer Service Operations Manager
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Compliance and Quality Manager
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