Senior Customer Service Manager

4 days ago


Minneapolis, Minnesota, United States FASTSIGNS - 270201 Full time
Job Summary
FASTSIGNS of Bloomington is seeking a skilled leader to oversee the customer experience from quote to cash. As a key member of our team, you will be responsible for evaluating and maximizing quality customer service and customer satisfaction.

Responsibilities
- Manage the customer experience process from inquiry to delivery
- Evaluate and improve customer satisfaction
- Oversee project management to ensure timely delivery
- Facilitate daily production meetings with staff
- Manage inventory and purchasing
- Lead inside and outside sales teams
- Resolve customer satisfaction issues

Requirements
- Proven track record of delivering exceptional customer service
- Strong leadership and communication skills

What We Offer
- Estimated salary: $65,000 - $85,000 per year
- Comprehensive benefits package including medical, dental, vision, and 401K
- Friendly and collegial team environment
- State-of-the-art equipment and technology
- Opportunities for professional growth and development

About Us
FASTSIGNS solves visual communication challenges using innovative thinking, state-of-the-art technology, and a proven selling system.

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