Customer Service and Operations Manager
4 days ago
We are seeking an experienced Customer Service and Operations Manager to join our team at Pal Management. This is a dynamic role that requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer experiences.
Key Responsibilities:- Team Supervision: Oversee the daily activities of pawn, sales, and web sales team members in your specific location.
- Guest Services: Provide prompt and courteous assistance to guests, responding to inquiries or complaints in a professional manner.
- Sales and Inventory Management: Monitor sales and inventory levels to ensure guests receive exceptional service and quality goods.
- Staff Training and Development: Shadow on hiring, training, assigning duties, coaching, and evaluating team members.
To be successful in this role, you will need:
- Formal Education and Experience: An Associate's degree or 2-4 years of Assistant Manager experience, or 2 years of pawn or sales experience.
- Technical Skills: Proficiency in Microsoft Office Suite and point-of-sale systems.
- Certifications and Licenses: A valid/unrestricted driver's license and eligibility to obtain special state required licenses and/or certificates as required by law or the company.
This role requires:
- Standing and Walking: Stand or sit for 20% of the day and walk for 80% of the day.
- Lifting Requirements: Exerting up to 50 lbs. of force occasionally and/or up to 20 lbs. of force frequently and/or up to 10 lbs. of force constantly to move objects.
The estimated salary for this role is $50,000-$60,000 per year. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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