Customer Service and Operations Manager

4 days ago


Minneapolis, Minnesota, United States Pal Management Full time
Job Description

We are seeking an experienced Customer Service and Operations Manager to join our team at Pal Management. This is a dynamic role that requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer experiences.

Key Responsibilities:
  • Team Supervision: Oversee the daily activities of pawn, sales, and web sales team members in your specific location.
  • Guest Services: Provide prompt and courteous assistance to guests, responding to inquiries or complaints in a professional manner.
  • Sales and Inventory Management: Monitor sales and inventory levels to ensure guests receive exceptional service and quality goods.
  • Staff Training and Development: Shadow on hiring, training, assigning duties, coaching, and evaluating team members.
Requirements:

To be successful in this role, you will need:

  • Formal Education and Experience: An Associate's degree or 2-4 years of Assistant Manager experience, or 2 years of pawn or sales experience.
  • Technical Skills: Proficiency in Microsoft Office Suite and point-of-sale systems.
  • Certifications and Licenses: A valid/unrestricted driver's license and eligibility to obtain special state required licenses and/or certificates as required by law or the company.
Physical Demands:

This role requires:

  • Standing and Walking: Stand or sit for 20% of the day and walk for 80% of the day.
  • Lifting Requirements: Exerting up to 50 lbs. of force occasionally and/or up to 20 lbs. of force frequently and/or up to 10 lbs. of force constantly to move objects.
Salary and Benefits

The estimated salary for this role is $50,000-$60,000 per year. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



  • Minneapolis, Minnesota, United States Loffler Companies, Inc. Full time

    Job OverviewLoffler Companies, Inc. is seeking a highly skilled and detail-oriented Customer Service Representative to join our team as an Office Operations Coordinator.The ideal candidate will have excellent communication and interpersonal skills, with the ability to work independently and as part of a team. They will be responsible for providing top-notch...


  • Minneapolis, Minnesota, United States Avis Budget Group Full time

    About the Role:This is an exciting opportunity to join our team as a Customer Service Representative - Airport Operations. As a key member of our airport team, you will be responsible for providing exceptional customer service to our clients, ensuring a seamless rental experience.Key Responsibilities:Assist customers with rental and return processesProcess...


  • Minneapolis, Minnesota, United States Spencer Gifts Full time

    Guest Services: Provide exceptional customer service to ensure a positive shopping experience. Maintain a clean and organized store environment, adhering to Spencer Gifts policies and procedures.POS Operations: Efficiently process transactions, maintain cash security, and handle customer payments. Support the Store Management Team by generating sales and...


  • Minneapolis, Minnesota, United States Holiday Station Stores - Workday Full time

    About UsAt Holiday Station Stores, we are a leading global company with a commitment to delivering exceptional customer experiences. Our team is passionate about providing top-notch service and creating a welcoming environment for our customers.


  • Minneapolis, Minnesota, United States Canteen One Full time

    About UsCanteen One is the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. We provide unique and customized office coffee, vending, market, and pantry programs from coast-to-coast.Job SummaryWe are seeking an Account Coordinator to support our Client Managers with program...


  • Minneapolis, Minnesota, United States Astleford International & Idealease Full time

    Job OverviewAstleford International & Idealease is a leading provider of truck leasing and fleet services with over 75 years of experience.We are seeking an experienced Fleet Maintenance Supervisor to join our team in Minneapolis, MN.This is a great opportunity for someone looking to advance their career in the transportation industry.About the RoleThe...


  • Minneapolis, Minnesota, United States Luther Automotive Group Full time

    About Luther Automotive Group\We are a leading automotive group built on strong family values, dedicated to serving our guests, team members, and communities with a deep understanding of the importance of every team member in our success.\Job Summary\This part-time position is ideal for an individual with excellent customer service skills, seeking a great...


  • Minneapolis, Minnesota, United States Minnesota Smoothies And More Inc Full time

    Job DescriptionWe are seeking an experienced Shift Manager to oversee the operational performance of our restaurant during assigned shifts. As a key member of our team, you will be responsible for creating employee schedules, supervising staff, and assigning duties to ensure seamless day-to-day operations.Responsibilities:Train and manage employees...

  • Operations Manager

    5 days ago


    Minneapolis, Minnesota, United States D Brown Enterprises Llc Full time

    About UsD Brown Enterprises Llc is a leading provider of cleaning services for various events.Job SummaryWe are seeking an experienced Operations Manager - Event Services to join our team. This role will be responsible for coordinating and executing the cleaning operations for all events held at U.S. Bank Stadium.Key ResponsibilitiesCoordinate the cleaning...


  • Minneapolis, Minnesota, United States Watson Luxe Full time

    Job OverviewAt Watson Luxe, we are seeking an experienced Store Operations Manager to oversee the daily operations of our retail outlets. This is a challenging and rewarding role that requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service.Estimated SalaryWe offer a competitive salary in...


  • Minneapolis, Minnesota, United States Bridgestone Americas Full time

    **Company Overview**Bridgestone Retail Operations is part of Bridgestone Americas, employing over 22,000 teammates in North America. It operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. As a key player in the industry, Bridgestone Retail Operations offers a dynamic work environment,...


  • Minneapolis, Minnesota, United States Securitas Electronic Security Inc Full time

    Company Overview:Securitas Electronic Security Inc is a leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. Our team of experts is dedicated to delivering an unparalleled client experience through our connected ecosystem of health, safety and security solutions and services.About the...


  • Minneapolis, Minnesota, United States Bonchon Full time

    Job SummaryWe are seeking an experienced Restaurant Operations Manager to oversee the day-to-day operations of our Bonchon restaurant. The ideal candidate will have a strong background in restaurant management, excellent communication skills, and the ability to lead a high-performing team.About BonchonBonchon is a leading fast-casual Korean-fusion chain with...

  • Operations Manager

    5 days ago


    Minneapolis, Minnesota, United States Village Caregiving - Minneapolis Full time

    We are seeking a talented Operations Manager to play a pivotal role in the growth and management of our Minneapolis office.This position is responsible for overseeing day-to-day operations, facilitating growth, and ensuring compliance within our network of home health aides and clients in the Minneapolis area.The ideal candidate will be an exceptional leader...


  • Minneapolis, Minnesota, United States Burlington Full time

    This leadership position with Burlington offers a unique opportunity to grow your retail career with a caring and inclusive organization. As a Retail Front End Supervisor, you will be an integral part of the store leadership team, working closely with Store Management in the areas of Merchandising, Customer Service, Operations, and Human Resources. This role...


  • Minneapolis, Minnesota, United States Circle K Full time

    Key Responsibilities:• Greet customers and provide a welcoming experience• Operate the cash register and process transactions accurately• Maintain a clean and organized store environment• Provide excellent customer service and respond to customer inquiries• Work effectively as part of a team to achieve sales and customer satisfaction goalsAbout...


  • Minneapolis, Minnesota, United States Goodwin Recruiting Full time

    Goodwin Recruiting is seeking an experienced Dining Director to lead our restaurant operations team. As a seasoned professional, you will oversee the day-to-day management of our dining facilities, ensuring exceptional customer experiences and exceeding sales targets.We are looking for someone with senior management experience in the food service industry,...


  • Minneapolis, Minnesota, United States Strategic Talent Partners Full time

    Job Overview:We are seeking a highly skilled Customer Service Representative to join our team at HM Cragg. As the primary point of contact for customers, you will be responsible for providing exceptional support and ensuring seamless post-sales experiences.The ideal candidate will possess excellent communication skills, a customer-centric focus, and the...


  • Minneapolis, Minnesota, United States Children's Hospitals and Clinics of Minnesota Full time

    Job Summary: As the Clinic Manager at Children's Hospitals and Clinics of Minnesota, you will play a key role in providing overall leadership and management of our ambulatory clinics. This is an exciting opportunity to join a team dedicated to delivering exceptional patient care and customer service. About Us: Children's Hospitals and Clinics of Minnesota is...


  • Minneapolis, Minnesota, United States SBM Management Full time

    At SBM Management Services, LP, we are seeking a highly skilled Operations Management Professional to join our team. This is a fantastic opportunity for an ambitious individual looking to advance their career in management. As part of our Manager in Training program, you will be responsible for assisting with the coordination and direction of operations...