Operations Analyst

2 days ago


Vancouver, Washington, United States ACS Professional Staffing Full time
Job Title: Operations Analyst

ACS Professional Staffing is seeking a highly skilled Operations Analyst to join our team. As an Operations Analyst, you will play a critical role in providing high-level support to our client's Transmission Technology Operational Virtualization organization.

Key Responsibilities:
  • Collaborate with technical Subject Matter Experts to develop service and asset strategies
  • Analyze business operations and document processes
  • Conduct interviews and research to determine IT and OT business requirements
  • Translate requirements into potential future opportunities for strategic initiatives
  • Document and map deep dive into various Transmission Technology systems and system dependencies
  • Identify gaps in system owners and collaborate with management and executives to address and document gaps
  • Provide input, options, and weighted recommendations to TTO and TT leadership in developing service strategies, processes, and deliverables
  • Draft long-range strategies and goals for TTO in alignment with TT and goals
  • Work with outside consultants on various company and organizational efforts
  • Facilitate Risk Management Framework and supporting inputs, processes, documentation, and training materials
  • Define and develop metrics on quality, efficiency, and cost-effectiveness of TTO service delivery and asset management
  • Liaise between management, organizational end-users, technical experts, IT/OT specialists, consultants, and other organizations
Requirements:
  • Associate's degree in business administration, management, accounting, computer science, or a related discipline
  • Bachelor's degree in computer science, engineering, business management, organizational development, or a related discipline
  • 8 years of experience with an applicable bachelor's degree
  • 10 years of experience with an applicable associate degree
  • 12 years of experience without a degree
  • Information Technology Infrastructure Library (ITIL) Foundation Certification
  • Advanced skills with Microsoft Office Suite products
  • Possess functional/process interviewing skills in the business environment
  • Possess ability to facilitate groups through process design and requirements gathering sessions
  • Possess analytical skills to analyze data, identify quality assurance/quality control issues, and identify failure or maintenance trends

ACS Professional Staffing is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, including paid holidays, PTO, sick leave, and employee assistance program. If you are a motivated and collaborative individual with a passion for operations analysis, we encourage you to apply for this exciting opportunity.



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