Nuuly CRM Manager

19 hours ago

New York, New York, United States Nuuly Full time
Role Summary

Nuuly is seeking a highly skilled and detail-oriented CRM Manager to join our team. As a key member of our customer experience team, you will be responsible for building and executing personalized customer journeys across multiple communication channels.

Key Responsibilities
  • Develop and execute campaigns to drive customer acquisition, retention, and re-acquisition.
  • Monitor and maximize customer lifetime value strategies to ensure maximum profitability.
  • Build and execute reports to communicate success stories and share key learnings with the marketing team.
  • Partner with cross-functional teams to implement new features and data connectors that enhance customer communications.
  • Manage key vendor relationships to ensure best practices are met to maximize deliverability.
Requirements
  • 6-7 years of relevant experience in CRM management and customer journey mapping.
  • Proven experience in managing complex lifecycle programs and digital campaign building.
  • Excellent communication skills and ability to communicate effectively across all levels of the organization.
  • A customer-centric analytical mindset and ability to analyze data to surface actionable insights and optimization.
  • Strong experience with Braze or an equivalent enterprise-level tool.
Perks and Benefits

Nuuly offers comprehensive perks and benefits to employees, including medical, dental, vision, PTO, generous employee discounts, and retirement savings. For more information, visit our website.

EEO Statement

Nuuly celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law.

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