Product Manager Services

2 weeks ago


Santa Clara, California, United States Palo Alto Networks Full time
Product Manager Services

Palo Alto Networks is a leading provider of next-generation enterprise security products. We are seeking a highly motivated and experienced Product Manager to join our team and drive the development of our services offerings.

The successful candidate will be responsible for defining and delivering competitive service offerings that meet the needs of our customers. This will involve working closely with cross-functional teams, including product marketing, sales, and customer support, to understand customer requirements and develop solutions that meet their needs.

Key responsibilities will include:

  • Product ownership for Palo Alto Networks service offerings
  • Licensing and pricing models for support and subscriptions
  • Policies for RMAs, licensing grace periods, and product end-of-life
  • Product enhancements to support channel partner programs
  • Market and customer analysis, requirements development, business case, collateral, pricing, and positioning
  • Ability to work effectively with all areas of the organization, from support to sales
  • Customer engagement and relationship development for services evangelism, and requirements gathering

Requirements for the role include:

  • Strong desire to take ownership of the service offerings
  • Drive to identify unique and improved ways to meet the customer needs
  • Experience being part of or working with a global vendor support organization
  • Strong domain expertise in network security service offerings
  • Previous work with channel partners including service providers and value added resellers
  • Minimum 3-5 years in product management or equivalent
  • Excellent written and verbal communications skills
  • Demonstrable track record of success

Education: BS/MS or equivalent experience required.

Learn more about Palo Alto Networks HERE and check out our FAST FACTS.



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