Senior Manager, AI Applied Science

2 weeks ago

San Francisco, California, United States DocuSign, Inc. Full time
Company Overview

DocuSign is at the forefront of transforming agreements into actionable solutions. With over 1.5 million clients and a billion users across more than 180 nations, our platform simplifies business operations and enhances everyday life. By leveraging intelligent agreement management, we unlock vital business data previously confined within documents, enabling organizations to save time, resources, and seize opportunities. Our Intelligent Agreement Management (IAM) platform empowers businesses to create, execute, and oversee agreements, establishing us as the leader in e-signature and contract lifecycle management (CLM).

Role Responsibilities

As the Senior Manager of the DocuSign AI Applied Science division, you will spearhead a dedicated team of applied scientists, establishing benchmarks for technical excellence in Applied Science and Machine Learning. Your leadership will focus on developing the foundational AI/ML capabilities and models that drive our innovative IAM platform.

Your role includes mentoring and guiding the Applied Scientists, utilizing cutting-edge machine learning methodologies in natural language processing to enhance the drafting, summarization, signing, management, and querying of agreements. The ideal candidate will possess comprehensive experience in designing, developing, fine-tuning, and assessing machine learning solutions, including large language models (LLMs). You will collaborate closely with product and platform stakeholders, playing a pivotal role in delivering AI solutions for contract comprehension, information extraction, semantic search, and question answering.

Utilizing your expertise in AI and machine learning, you will advance our AI strategy and provide insights to executive leadership. Your technical acumen and team-building skills will be essential in cultivating a world-class ML team, delivering exceptional AI experiences to our customers across the DocuSign Agreement Platform.

This position entails people management responsibilities and reports directly to the Director of Machine Learning.

Key Responsibilities
  • Lead and develop a premier applied science team, attracting and nurturing top talent.
  • Serve as a role model, fostering a positive team culture.
  • Exhibit leadership to achieve our strategic objectives.
  • Guide your Applied Science team in model development, research, and evaluation of both existing and emerging NLP/ML/DL methodologies applicable to the contract sector, unlocking innovative use cases for our clientele.
  • Oversee multiple initiatives, facilitate cross-team collaboration, and shape the technical roadmap in partnership with applied scientists and ML engineers.
  • Collaborate with Product Management to translate user needs and product specifications into robust, customer-agnostic machine learning solutions, ensuring timely delivery of high-quality AI/ML features.
  • Develop strategies for implementing state-of-the-art technologies in NLP tasks, including long document comprehension, entity extraction, text encoding, LLM fine-tuning, semantic search, question answering, and document layout analysis.
  • Provide mentorship in applied science best practices, modeling, evaluation techniques, responsible AI, model interpretability, and dataset enhancement.
  • Deliver AI products that exceed customer expectations while maintaining codebase integrity through continuous refactoring and management of technical debt.
Qualifications

Essential

  • Master's degree in Computer Science or a related discipline.
  • 8+ years of experience in designing, modeling, deploying, and monitoring machine learning and deep learning solutions.
  • 2+ years of experience in people management, leading Applied Scientists or ML Engineers.
  • 6+ years of experience with deep neural networks and developing NLP/NLU solutions.
  • Hands-on experience with advanced NLP models such as BERT, SentenceBert, and LLMs like GPT, Gemini, and Llama.
  • Proficiency in programming with Python, PyTorch, TensorFlow, spaCy, scikit-learn, or similar machine learning frameworks.

Preferred

  • Proven track record of leading geographically dispersed teams.
  • Familiarity with Retrieval-Augmented Generation (RAG) and LLM agentic approaches.
  • Experience with Computer Vision techniques, particularly in document layout analysis and OCR, as well as familiarity with vision transformer models.
  • Experience in multilingual LLM pretraining or fine-tuning.
  • A strong commitment to staying abreast of industry trends and technologies through continuous learning.
Compensation Transparency

Compensation for this role is determined by various factors, including geographic location, and may vary based on job-related knowledge, skills, and experience.

For reference, pay ranges in specific locations are as follows:

California: $195,000 - $315,775.00 base salary

Washington and New York (including NYC metro area): $186,000 - $276,125.00 base salary

This position is also eligible for bonuses, equity, and benefits.

Equal Opportunity Employer

At DocuSign, we prioritize building a diverse team that reflects our customer base, ensuring all employees feel a strong sense of belonging and thrive. We encourage talented individuals from various backgrounds to apply for our open positions. DocuSign is an Equal Opportunity Employer, making hiring decisions based on experience, skills, aptitude, and a proactive approach, without discrimination based on any legally protected category.

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