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Customer Success Manager

2 months ago

San Francisco, California, United States Relevance AI Full time
About Relevance AI

We are a rapidly growing startup backed by a Series A investment, dedicated to building the Home of the AI Workforce. Our mission is to drive human prosperity by delegating work to AI agents in a Multi-agent system.

We are a team of 30+ professionals, expanding quickly, with a presence in Sydney and San Francisco, California. We have secured $15M+ in funding from leading Venture Capital firms, including Insight Partners and Peak XV.

The Job

We are seeking a mid-senior level Customer Success Manager based in San Francisco, who is passionate about AI and committed to working with customers to maximize the value of our AI solutions.

This is a unique opportunity to be part of the founding team of our customer success department as we scale up our operations to meet the growing demand from our customers in San Francisco.

Key Responsibilities
  1. Build and Maintain Strong Customer Relationships: Act as the primary point of contact and trusted advisor for our customers, ensuring their needs are met and they achieve maximum value from our solutions.
  2. Understand Customer Objectives: Collaborate with customers to understand their business goals and leverage our AI Workforce solutions to help them achieve these objectives.
  3. Onboard New Customers: Ensure a smooth transition for new customers, providing comprehensive training on our platform to ensure they are fully equipped to use our solutions.
  4. Collaborate with Cross-Functional Teams: Work closely with the sales and technical teams to ensure customer needs are met and identify opportunities for upselling and cross-selling.
  5. Monitor Customer Health: Proactively monitor customer satisfaction and engagement, engaging with customers to ensure their success and satisfaction.
  6. Develop and Deliver Reports: Create and present regular reports and presentations to customers, showcasing the value and impact of our solutions.
  7. Gather Customer Feedback: Collect customer insights and feedback to inform product development and improvement.
Requirements
  1. Experience in Customer Success or Account Management: 3-5+ years of experience in a customer success or account management role, preferably in a SaaS or technology company.
  2. Understanding of AI Technologies: Strong understanding of AI technologies and their applications in business.
  3. Proven Track Record: Proven track record of managing and growing enterprise customer accounts.
  4. Excellent Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers at all levels.
  5. Problem-Solving Skills: Strong problem-solving skills and the ability to think strategically about customer needs and solutions.
  6. Experience with Cross-Functional Teams: Experience working with cross-functional teams, including sales, product, and engineering.
  7. Customer-Obsessed Mindset: A proactive, customer-obsessed mindset with a focus on delivering exceptional customer experiences.
What We Love to See
  1. Complex Customer Relationships: Demonstrated experience in managing complex customer relationships and delivering results.
  2. Curiosity and Passion for AI: Curiosity and a passion for learning about new technologies and trends in AI.
  3. Proactive Approach: A proactive approach to identifying and solving customer challenges.

This role is based in San Francisco, and we appreciate applications from qualified candidates.