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National Account Service Representative
2 months ago
Job Opening
Job Title: Customer Service Representative
Company: Clark Associates, Inc.
As a Customer Service Representative, you will play a crucial role in our organization.
Location: Lancaster, PA
Compensation: $52,000 annually
About Us
Clark Associates, Inc. has been a pioneering entity in the Food Service sector for over 50 years. Our latest division, Clark National Accounts, is dedicated to broadening the reach of our products and services through innovative technology and strategic solutions tailored for the chain restaurant industry.
What We Provide
- A comprehensive benefits package, including paid time off, medical and dental coverage, and a 401k match.
- Growth opportunities within the company.
- An on-site fitness center offering various instructional classes.
- A modern employee café with fresh and healthy meal options.
- Access to professional development courses and a resource library.
- Engagement in community initiatives, luncheons, and professional growth activities.
- Personalized training programs.
- A pet-friendly workplace.
- A dynamic and engaged team culture.
- A strong emphasis on work/life balance.
- Flexible work-from-home options.
Your Responsibilities
- Deliver exceptional written and verbal communication to our National Account clients.
- Resolve customer inquiries related to platforms, orders, and products.
- Provide tailored support and expertise to specific chain clients.
- Implement strategic solutions to transform potential challenges into positive outcomes.
- Monitor fulfillment challenges and collaborate with various teams to keep customers informed about their order statuses.
- Identify opportunities to enhance our standards, procedures, and operational efficiencies.
What We Seek
- A strong desire to learn and develop professionally.
- Excellent communication skills, both written and verbal.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- A proactive individual with a solid work ethic.
- Capability to work collaboratively within a team while also being self-sufficient.
- A positive demeanor and the ability to maintain composure under pressure.
- Initiative to pursue self-improvement and contribute to the company's growth.
- Creative problem-solving skills.
- A college degree is preferred but not mandatory.
If you are ready to embark on a rewarding career in a dynamic and expanding industry, we encourage you to consider the Customer Service Representative position with us. Please prepare your resume and cover letter for submission.
Note: A cover letter is required.
