Customer Service Representative

4 weeks ago


Lancaster, Pennsylvania, United States VIMO INC Full time
Job Title: Remote Customer Service Representative

At VIMO INC, we are seeking a highly motivated and customer-focused Remote Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and providing technical support to our clients.

Job Summary:

We are looking for a skilled and dedicated individual to provide top-notch customer service and support to our clients. The ideal candidate will have excellent communication skills, a strong work ethic, and the ability to work independently in a remote setting.

Key Responsibilities:
  • Provide exceptional customer service and support via phone, email, and online chat
  • Manage customer accounts and provide technical support
  • Deliver accurate and timely information to customers regarding health insurance plans and enrollment processes
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
  • Meet or exceed performance metrics and attendance requirements
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Minimum 1 year of customer service experience; experience in health insurance or a related field a plus
  • Excellent communication and interpersonal skills
  • Ability to work independently in a remote setting
  • Strong problem-solving and analytical skills
  • Proficiency in Microsoft Office and Google Suite
What We Offer:
  • Competitive hourly rate
  • Opportunities for professional growth and development
  • Flexible work schedule and remote work options
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) matching program

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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