Customer Success Manager

1 month ago


New York, New York, United States VIBE Full time
About Vibe

Vibe is a pioneering self-serve Streaming TV ad platform dedicated to democratizing access to TV advertising for small and medium-sized businesses. Our mission is to create a radically more efficient and transparent marketplace, providing the streaming industry with a much-needed infrastructural backbone.

Our Story

Founded in 2022 by serial entrepreneurs, engineers, and adtech veterans, Arthur Querou (ex YCombinator) & Franck Tetzlaff (Doctolib Founder - $6B valuation e-health scaleup), Vibe has already achieved significant milestones:

  • Onboarded over 2,000 clients
  • Achieved $20M+ revenue
  • Run over 1B ad impressions on TV

We are on track to reach $60M in revenue this year, and over $200M by 2025. Our ultimate goal is to help 1,000,000 businesses advertise on TV.

Your Mission

As a Customer Success Manager, you will work closely with Vincent, Team Lead, and Quentin, COO, to build a customer-centric culture, optimize operations, and drive revenue growth through strategic customer engagement.

Your Key Objectives
  1. Increase upsell and reduce churn by providing regular, relevant touch points and highlighting key platform features.
  2. Develop greater, more accurate knowledge of self-service customers to support them throughout the lifecycle (campaign setup, iteration, recommendation, etc.).
  3. Set up personalized routines (manual, semi-automated) according to customer type (mid-market, small, enterprise).
  4. Provide regular feedback to the product team to implement relevant automation and optimize the user experience.
  5. Lead by example in adopting a customer-first approach that encourages continuous learning and adaptation.
The Tools We Use

Planhat, Intercom, Customer.io, Looker, BigQuery

We're Looking for

You have 2+ years of experience in mid-market or enterprise account management with a proven track record of customer success.

You have a strong understanding of CRM systems, customer data analytics, and process optimization.

You have excellent communication and interpersonal skills that enable you to influence effectively at all levels.

You thrive on cross-functional collaboration and can drive teamwork across departments.

You think strategically with a focus on continuous improvement and innovation.



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