Bilingual Community Engagement Specialist
2 weeks ago
Are you enthusiastic about delivering exceptional Customer Service?
If you excel as a service representative with a warm, customer-centric approach, we invite you to join our outstanding team.
Position Requirements: We are seeking a dedicated full-time Community Support Specialist to enhance our expanding network of communities.
What We Offer: A nurturing and enjoyable company culture where your contributions truly matter. You play a vital role in fostering vibrant communities and ensuring residents appreciate their living environment. Additionally, we provide attractive benefits, including generous paid time off and a unique vacation reimbursement initiative (Yes, you receive cash for your vacation). Experience fulfillment in your workplace.
Your Responsibilities:
As a Community Support Specialist, you will operate under the guidance of the Customer Experience Manager, focusing on delivering outstanding customer service through an inbound call center to homeowners, Boards of Directors, and team members.
Key Responsibilities Include:
- Responding to incoming customer service inquiries via phone and email on a variety of subjects
- Assisting at the front desk as necessary, welcoming and aiding visiting homeowners
- Providing precise and satisfactory responses to all inquiries and concerns
- Documenting homeowner accounts after each interaction for future reference
- Guiding homeowners through the process of online payment troubleshooting
- Resolving homeowner inquiries effectively
Qualifications:
- A minimum of 1 year of experience managing high-volume customer service communications
- A strong focus on customer service with an emphasis on resolving issues
- Excellent organizational abilities
- Proficiency in Microsoft Outlook
- Bilingual capabilities are preferred
Work Environment: In-office
Employment Type: Full-time
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