Chief Operating Officer

3 days ago


Jacksonville, Florida, United States Jacksonville HA Full time
Job Summary

The Jacksonville Housing Authority is seeking a highly skilled and experienced Chief Operating Officer to lead its operations programs. As the principal adviser to the CEO, this individual will be responsible for directing and implementing strategies, policies, and practices that maximize the key programs and general operations of the agency.

Key Responsibilities
  • Oversee the Housing Choice Voucher Program, Public Housing, Compliance and Resident Services (FSS, ROSS, etc.)
  • Plan, direct, supervise, coordinate, and evaluate all daily operations integral to the activities of Housing Management, the Housing Choice Voucher Program, Maintenance, Real Estate Development, and Capital Fund Programs
  • Collaborate with departmental leadership to identify and address operational needs and provide leadership to proactively improve JHA operations
  • Provide visionary leadership to staff and ensure long-term sustainability of agency operations by developing goals and objectives, implementing strategies, promoting collaboration between departments, and building relationships with external players
  • Prepare program analysis, policies, procedures, and position papers for the CEO
  • Handle sensitive and confidential information skillfully and ethically
  • Monitor annual property budget performance with Directors of HCV (Section 8), Maintenance, Property Management, and Resident Services
  • Analyze monthly performance measures reports prepared by the CFO and present key findings to the CEO and articulate follow-up actions
  • Oversee public housing and affordable housing functions of the agency and provide direction to meet the organization's long and short-term goals
  • Represent the Housing Authority in the community, with HUD, and other groups and agencies, as needed
  • Stay abreast of public housing matters, developments, and opportunities by studying HUD regulations, laws, ordinances, and publications, and by attending professional conferences, trainings, and meetings
  • Assist the CEO with strategic planning, including the formulation of short and long-term goals and plans for the agency
  • Resolve disputes, aggravated problems, or other matters, as needed
  • Attend and present at quarterly Board meetings, goals, and strategic objectives and updates on progress
  • Prepare agency goals and strategic objectives annually with designated senior management team
  • Preside over regular senior management meetings to discuss company priorities, monitor progress, and promote cross-department collaboration
  • Establish budgets and management practices for new real estate developments, ensure smooth transition from development to operations, and ensure all lease-up schedules are met
  • Participate in assessing needs and establishing goals and plans for the Housing Agency
  • Participate in monthly company financial performance reviews with CFO
  • Monitor market conditions and oversee rent increases
  • Continually enhance industry knowledge and expertise through property management publications, trainings, networking events, trade group association membership, and webinars
  • Promote communication and collaboration between departments to ensure a positive company culture and serve as the main point of contact for owners and community partners
  • Solicit new business opportunities through existing relationships, foster new relationships, and ensure a positive reputation within the industry
  • Act as ambassador and public face for the agency, attend networking events, and sit on organization committees
  • Use knowledge of industry practices, tenant-landlord law, standards, procedures, and new legislation to constantly update and improve JHA policies and procedures
  • Train and hold employees accountable to adhering to JHA policies and procedures to minimize agency exposure to liability and maximize operational efficiencies
  • Perform any and all other related and appropriate duties and support strategic goals as required
Requirements
  • Bachelor's degree in public administration, business administration/management, or closely related disciplines
  • Master's degree in these same discipline areas preferred
  • Ten (10) years of progressive responsibility in leading a property management company or division with a focus on affordable housing
  • Demonstrated ability to manage staff
  • Expertise with local, state, and federal housing regulations
  • Strong Section 8, FHA Multifamily, Public Housing, and Low-Income Housing Tax Credit knowledge and experience
  • Established relationships with HUD and affordable housing providers
  • Experience and familiarity with City of Jacksonville neighborhoods a plus
  • Solid understanding of accounting requirements
  • Working knowledge of MS Office and YARDI Voyager property management software
  • Strong written and verbal communication skills
Preferred Qualifications
  • Knowledge of HUD and other federal, state, and local policies, procedures, and regulations related to the operation of a public housing agency
  • Knowledge of the principles and practices of budgeting, budget administration, and report preparation techniques
  • Ability to anticipate and forecast events in the external environment that have the potential to impact agency performance
  • Ability to manage multiple competing priorities while maintaining effectiveness
  • Strong organizational skills, time management skills, attention to detail, and an appropriate sense of urgency
  • Ability to compare, contrast, and quality check work with keen attention to detail
  • Able to present numerical data orally and in writing, including through graphics
  • Ability to apply creative thinking and problem-solving in the execution of one's duties
  • Ability to analyze reports and data to formulate recommendations
  • Ability to work additional hours, if required, and work with pressing deadlines and being task-oriented
  • Proactively seeks work assignments when current assignments have been completed—takes initiative—and is challenged by full workloads
  • Willingness and flexibility to manage multiple tasks simultaneously while handling a variety of responsibilities
  • Skills creating good working relationships at all levels within the agency
  • Prioritizes tasks effectively for self and assigned team
  • Understands the needs of different stakeholders and communicates with them as deemed appropriate
  • Brings people together to solve problems
  • Cultivates relationships with employees, residents, vendors, and community partners
  • Develops and implements new ideas
  • Proficient in Microsoft Office, especially spreadsheets, databases, and reporting tools
  • Proficient in the use of electronic management systems
  • Effective interpersonal and customer service skills
  • Excellent written and oral communication skills
  • Skilled in the preparation and presentation of ideas and information in formal and informal settings


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