Evening Guest Services Manager

2 weeks ago


Pacific Beach, Washington, United States Seabrook Hospitality Full time
Job Title: Evening Guest Services Lead

Job Summary:

We are seeking a highly organized and detail-oriented Evening Guest Services Lead to join our team at Seabrook Hospitality. As the manager on duty during the late-evening shift, you will be responsible for ensuring smooth operations and providing exceptional guest services.

Key Responsibilities:

  • Perform night audit procedures, including running end-of-day processes and generating audit reports.
  • Perform a combination of tasks to uphold customer service and certain administrative tasks.
  • Identify and address operational issues and inefficiencies.
  • Ensure the safety and security of guests by assisting the safety team in responding to emergencies.
  • Act as the manager on duty, overseeing hotel operations during the overnight shift.
  • Respond to maintenance emergencies and troubleshoot minor repairs.
  • Coordinate with the maintenance team for larger repairs and projects.
  • Ensure compliance with all safety and security policies and regulations.
  • Handle guest requests and concerns, directing other employees or departments accordingly.
  • Prepare and distribute daily reports to management.
  • Conduct end-of-day reconciliations and ensure financial data integrity.
  • Assist with inventory management and ordering supplies.

Requirements:

  • High School Diploma or relevant experience.
  • 1-3 years experience in hospitality, property management or like experience and a demonstrated ability to perform the essential job functions preferred.
  • Valid driver's license and clean driving record.
  • Flexibility to work weekends, holidays, and evenings as needed.
  • Must be willing to work between 3:00 PM and 1:00 AM.
  • All candidates must pass a background check prior to employment.

Benefits:

  • Medical, Dental and Vision Insurance for all full-time team members.
  • 401(k).
  • Basic Life Insurance – 100% Company Paid.
  • Voluntary Life, Critical Illness and Accident Insurance.
  • Paid Time Off:
  • 10 days (80 hours) earned with up to 2 years of service.
  • 15 days (120 hours) earned up on completing 2-4 years of service.
  • 20 days (160 hours) earned upon completing 5-8 years of service.
  • 25 days (200 hours) earned upon completing 9+ years of service.
  • Employee Assistance Program.
  • Teladoc Virtual Services.
  • Tuition Reimbursement.
  • Discounts and Rental Credits.

Seabrook is an equal opportunity employer, committed to fostering an inclusive and diverse workplace. We encourage candidates of all backgrounds to apply.



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