Technical Support Specialist
7 days ago
We are seeking a highly skilled Technical Support Specialist to join our team at Colliers. As a key member of our IT department, you will be responsible for providing comprehensive technical support to our staff, ensuring seamless technology operations and deployments.
Key Responsibilities- Provide expert IT support, including troubleshooting hardware and software issues, managing Office 365 accounts, and supporting Office applications for end users.
- Collaborate with the End User Computing and Infrastructure teams to ensure smooth technology operations and deployments.
- Utilize advanced technical skills to support both Windows and MacOS systems effectively.
- Demonstrate exceptional communication skills while interacting with clients and colleagues, delivering excellent customer service at all levels of the organization and with external partners.
- Take initiative and exercise good judgment when escalating IT tickets or situations for resolution, contributing to the overall efficiency of IT support operations.
- 3-5 years of IT support experience.
- Experience supporting Windows and MacOS operating systems.
- Advanced software and hardware technical skills.
- Proficiency in troubleshooting and managing Office 365 accounts, along with supporting Office applications.
- Exceptional communication skills, both verbal and written.
- Flexibility in work schedule; must be able to work overtime when needed.
- A+ Certification and ITIL Foundations Certification.
- Knowledge of Change Management Processes.
Colliers provides a dynamic and enterprising environment that offers opportunities for growth and development. As a Technical Support Specialist, you will be part of a team that is passionate about delivering exceptional service to our clients and colleagues.
We are an equal employment opportunity employer and welcome applications from diverse candidates. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact us.
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