Technical Support Specialist

7 days ago


Miami, Florida, United States Colliers Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Colliers. As a key member of our IT department, you will be responsible for providing comprehensive technical support to our staff, ensuring seamless technology operations and deployments.

Key Responsibilities
  • Provide expert IT support, including troubleshooting hardware and software issues, managing Office 365 accounts, and supporting Office applications for end users.
  • Collaborate with the End User Computing and Infrastructure teams to ensure smooth technology operations and deployments.
  • Utilize advanced technical skills to support both Windows and MacOS systems effectively.
  • Demonstrate exceptional communication skills while interacting with clients and colleagues, delivering excellent customer service at all levels of the organization and with external partners.
  • Take initiative and exercise good judgment when escalating IT tickets or situations for resolution, contributing to the overall efficiency of IT support operations.
Requirements
  • 3-5 years of IT support experience.
  • Experience supporting Windows and MacOS operating systems.
  • Advanced software and hardware technical skills.
  • Proficiency in troubleshooting and managing Office 365 accounts, along with supporting Office applications.
  • Exceptional communication skills, both verbal and written.
  • Flexibility in work schedule; must be able to work overtime when needed.
  • A+ Certification and ITIL Foundations Certification.
  • Knowledge of Change Management Processes.
What We Offer

Colliers provides a dynamic and enterprising environment that offers opportunities for growth and development. As a Technical Support Specialist, you will be part of a team that is passionate about delivering exceptional service to our clients and colleagues.

We are an equal employment opportunity employer and welcome applications from diverse candidates. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact us.



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