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Cloud Technical Account Manager
2 months ago
Job Summary:
We are seeking a highly skilled Cloud Technical Account Manager to join our team at Amazon Web Services (AWS). As a Cloud Technical Account Manager, you will be responsible for providing strategic technical guidance to our customers, helping them plan and build solutions using best practices.
Key Responsibilities:
- Customer Advocacy: Provide advocacy and strategic technical guidance to help customers plan and build solutions using best practices.
- Cloud Adoption: Drive our customers' adoption and use of AWS services.
- Operational Health: Work proactively to help craft and execute strategies for operational health and resilience of customers' AWS environments.
- Leadership Representation: Represent AWS within a customer's environment and drive discussions with senior leadership regarding incidents and risk management.
Qualifications:
- Education: Bachelor's Degree in Computer Science, Math, or related discipline, and 7+ years of equivalent work experience or 9+ years of related work experience.
- Technical Experience: 7+ years of technical engineering experience, including operational parameters and troubleshooting for four (4) of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment.
- Leadership Experience: Internal enterprise or external customer-facing experience as a technical lead.
- Communication Skills: Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s).
- Operational Experience: Experience in a 24x7 operational services or support environment.
- Cloud Experience: Experience with AWS services and/or other cloud offerings.
About AWS: Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.
Inclusivity and Work Culture: AWS values diverse experiences and fosters a culture of inclusion and work-life balance.
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
