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Cloud Technical Account Manager, Strategic Industries
1 month ago
We are seeking a highly skilled Cloud Technical Account Manager to join our AWS Enterprise Support team. As a Cloud Technical Account Manager, you will be responsible for providing technical guidance and support to our enterprise customers, helping them to achieve the greatest value from AWS services.
Key Responsibilities- Provide technical guidance and support to enterprise customers, helping them to plan and build solutions using best practices.
- Develop and execute strategies to drive customer adoption and use of AWS services.
- Work closely with customers to understand their business and technical needs, and provide advocacy and strategic technical guidance to help them achieve their goals.
- Collaborate with internal teams to ensure seamless delivery of support services to customers.
- Stay up-to-date with the latest AWS services and features, and apply this knowledge to help customers achieve the greatest value from AWS.
- Bachelor's Degree in Computer Science, Math, or related discipline, and 2+ years of equivalent work experience or 4+ years of related work experience.
- 2+ years of technical engineering experience.
- Experience in Information Technology operations.
- Understanding of the AWS Well-Architected Framework pillars and ability to properly apply them to existing or new customer architecture, implementations, and/or solutions.
- Internal enterprise or external customer-facing experience as a technical lead.
- Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s).
- Development in a distributed systems environment.
- Experience in a 24x7 operational services or support environments.
- Experience with AWS services and/or other cloud offerings.
Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
We value work-life harmony and offer flexible work hours and arrangements to support our employees' well-being.
We are a total compensation company, offering a full range of medical, financial, and/or other benefits, in addition to a competitive base salary and equity.
