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Hotel Front Office Manager
2 months ago
$20 - $22 hourly
Responsibilities:- Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies
- Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
- Lead operations at the front desk and make sure guests have an exceptional stay
- Hold responsibility for the front desk budget and order any necessary office supplies
- Generate occupancy reports and compile financial information for the general manager
- Bookkeeping skills and experience with MS Office a plus
- 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry
- Must possess a high school diploma or equivalent certification (GED)
- Showcase exceptional multitasking, communication, and management skills
- Prior hospitality experience of 1 year is required for this position
If you are looking for a friendly, family environment and not just a job then we are the best place for you.