Night Audit Clerk

5 days ago


Bismarck, North Dakota, United States Holiday Inn Bismarck ND Full time
Job Title: Night Audit Clerk

We are seeking a skilled Night Audit Clerk to join our team at the Holiday Inn Bismarck, ND. As a Night Audit Clerk, you will be responsible for ensuring the smooth operation of the front desk during the night shift.

Key Responsibilities:
  • Check guests in and out, issue room keys, and provide information on hotel services and room location.
  • Process all cash and credit card transactions using established procedures.
  • Answer phones in a prompt and courteous manner, responding to guest inquiries and resolving any issues that may arise.
  • Up-sell rooms where possible to maximize hotel revenue.
  • Record guest preferences and check guests out, including resolving any late or disputed charges.
  • Issue, control, and release guest safe-deposit boxes in line with hotel procedures.
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Take action to solve guest problems/complaints using appropriate service recovery guidelines.
  • Follow established hotel safety protocols and procedures at all times.
Requirements:
  • High School diploma /Secondary qualification or equivalent.
  • Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards.
  • Ability to perform the following:
    • Frequently standing up behind the desk and front office areas.
    • Carrying or lifting items weighing up to 50 pounds / 23 kilograms.
    • Handling objects, products, and computer equipment.
What We Offer:
  • Team Driven and Values Based Culture
  • Medical/Dental/Vision
  • Vacation & Holiday Pay
  • Same-day pay available
  • Employee Assistance Program
  • Career Growth Opportunities/ Manager Training Program
  • Reduced Room Rates throughout the portfolio
  • Third Party Perks (Movie Tickets, Attractions, Other)
  • 401(k)
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Life insurance
  • Parental leave
  • Referral program

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