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Night Audit Clerk
2 months ago
Hotel Equities, a leading hotel development and hospitality management company, is seeking a skilled Night Audit Clerk to join our team at the Holiday Inn Bismarck, ND.
Job Summary:The Night Audit Clerk is responsible for ensuring the smooth operation of the front desk during the overnight shift. This includes checking guests in and out, handling cash and credit transactions, and providing exceptional customer service.
Key Responsibilities:- Check guests in and out, issue room keys, and provide information on hotel services and room location.
- Ensure required identification is taken from guests at check-in in line with local legislative requirements.
- Answer phones in a prompt and courteous manner.
- Up-sell rooms where possible to maximize hotel revenue.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Record guest preferences in the system.
- Check guests out, including resolving any late or disputed charges.
- Accurately process all cash and credit card transactions using established procedures.
- Issue, control, and release guest safe-deposit boxes in line with hotel procedures.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Take action to solve guest problems/complaints using appropriate service recovery guidelines.
- Follow established hotel safety protocols and procedures at all times.
- High School diploma/Secondary qualification or equivalent.
- Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards.
- Ability to perform the following:
- Frequently standing up behind the desk and front office areas.
- Carrying or lifting items weighing up to 50 pounds/23 kilograms.
- Handling objects, products, and computer equipment.
- Basic computer skills to operate various property management and reservations systems.
- Team-driven and values-based culture.
- Medical, dental, and vision benefits.
- Vacation and holiday pay.
- Same-day pay available.
- Employee assistance program.
- Career growth opportunities/manager training program.
- Reduced room rates throughout the portfolio.
- Third-party perks (movie tickets, attractions, other).
- 401(k) plan.
- Employee assistance program.
- Employee discount.
- Flexible schedule.
- Flexible spending account.
- Life insurance.
- Parental leave.
- Referral program.
