Guest Services Representative/ Night Audit
2 weeks ago
** EverySpring Inn and Suites**
** Guest Services Representative/ Night Audit - EverSpring Inn and Suites**
Bismarck, ND 58504
**Job Title:** Guest Services Representative/Night Audit - EverSpring Inn and Suites **Supervisor:** Guest Services Manager **Job Type:** Variable part-time, non-exempt
**Location: EverSpring Inn and Suites 200 E. Bismarck Expressway, Bismarck, ND 58504**
Bird Dog Equity Partners is a hotel investment and management company that believes in putting people first. Beneath our core business of hospitality lies our purpose of creating lifelong relationships and enriching the lives of all those we provide hospitality to our team members, guests, and investor partners. Every one of our team members seeks to live and breathe the values that define our culture, the Bird Dogma:
**The Bird Dogma**
- We Put People First
- We Dependably Drive Results
- We Constantly Keep a Positive Attitude
- We Never Stop Improving, Ever
- We Relentlessly Solve Problems
**Summary**
Our Guest Services Representatives (GSR) serve as our guests first point of contact and manage all aspects of their accommodation.
GSR responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Night Audit GSR's also run end of day reports and other administrative functions in the operations software to maintain a soothe running hotel. If you have a knack for customer service, attention to detail, enjoy the overnight shift and have work experience in the hotel industry, wed like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.
**Duties & Responsibilities**
* Perform all check-in and check-out tasks
* Manage online and phone reservations
* Inform customers about payment methods and verify their credit card data
* Register guests collecting necessary information (contact details, exact dates of their stay etc.)
* Welcome guests upon their arrival and assign rooms
* Provide information about our hotel, available rooms, rates and amenities
* Respond to guests inquiries in a timely and professional manner
* Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests needs
* Tending and folding laundry when needed
* Confirm group reservations and arrange personalized services for VIP customers and event attendees and wedding guests etc.
* Upsell additional facilities and services, when appropriate
* Maintain updated records of bookings and payments
* Audit software and run reports
**Experience, Skills, and Education**
* Work experience as a hotel Front Desk Agent, Night Audit, Receptionist, GSR or similar role preferred
* Experience with a form of property management software is a plus
* Understanding of how travel planning websites operate, for example: Booking and TripAdvisor
* A strong desire to learn and develop
* Customer service attitude
* Excellent communication and organizational skills
* Degree in hospitality related field is an asset
* Willingness to work overnights, weekends and holidays
**Please note that this job description is not an exclusive or exhaustive list of all functions that a Guest Services Representative/Night Audit may be asked to perform.
-
Night Audit/Guest Services
1 month ago
Bismarck, United States My Place Hotels Full timeMy Place Hotel-Bismarck is looking for a motivated individual to become part of our Guest Services team! Monthly bonus potential! Flexible scheduling! Cross training! Growth potential!Sunday nights through Thursday nights 10 pm - 6 am. Responsibilities include all aspects of guest accommodations including: Reservations/Check-ins/Check-outs Having a...
-
Night Audit/Guest Services
3 days ago
Bismarck, United States My Place Hotels Full timeMy Place Hotel-Bismarck is looking for a motivated individual to become part of our Guest Services team! Monthly bonus potential! Flexible scheduling! Cross training! Growth potential!Sunday nights through Thursday nights 10 pm - 6 am. Responsibilities include all aspects of guest accommodations including: Reservations/Check-ins/Check-outs Having a...
-
Guest Services Representative
4 weeks ago
Bismarck, United States Bird Dog Equity Partners LLC Full timeEOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. DescriptionJob Title: Guest Services Representative Job Type: Part-Time,...
-
Night Auditor/Guest Services
3 days ago
Bismarck, United States My Place Hotels Full timeJob DescriptionJob DescriptionMy Place Hotel-Bismarck is looking for a motivated individual to become part of our Guest Services team! Monthly bonus potential! Flexible scheduling! Cross training! Growth potential!Sunday nights through Thursday nights 10 pm - 6 am.Responsibilities include all aspects of guest accommodations including:...
-
Bismarck, North Dakota, United States Bird Dog Equity Partners LLC Full time** Bird Dog Hospitality** ** Maintenance Engineer/Guest Service Representative - EverSpring Inn and Suites** Bismarck, ND 58504 **Job Title:** Maintenance Engineer/Guest Service Representative - **EverSpring Inn and Suites** **Job Type:** Variable or full-time, non-exempt **Supervisor:** General Manager **Location: 200 E Bismarck Expressway, Bismarck, ND...
-
Guest Services Leader
4 weeks ago
Bismarck, United States PILOT Full timeCompany Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil...
-
Guest Services Leader
4 weeks ago
Bismarck, United States Pilot Flying J Full timeCompany Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil...
-
Night Auditor
4 weeks ago
Bismarck, United States Aimbridge Hospitality Full timeJob Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security...
-
Night Auditor
3 weeks ago
Bismarck, United States Aimbridge Hospitality Full timeJob Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security...
-
Guest Services Leader
4 weeks ago
Bismarck, United States Pilot Company Full timeCompany DescriptionPilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations...
-
Guest Services Leader
4 weeks ago
Bismarck, United States Pilot Company Full timeJob DescriptionCompany DescriptionPilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to...
-
Bismarck, United States Bird Dog Equity Partners LLC Full time** Bird Dog Hospitality** ** Maintenance Engineer/Guest Service Representative - EverSpring Inn and Suites** Bismarck, ND 58504 **Job Title:** Maintenance Engineer/Guest Service Representative - **EverSpring Inn and Suites** **Job Type:** Variable or full-time, non-exempt **Supervisor:** General Manager **Location: 200 E Bismarck Expressway, Bismarck, ND...
-
Night Auditor
3 weeks ago
Bismarck, United States Aimbridge Hospitality Full timeAimbridge Hospitality - Courtyard Bismarck North [Front Desk Agent / Reservations Agent] As a Night Auditor at Aimbridge Hospitality, you'll: Be responsible for the preparation and disposition of all Night Audit work; Initiate and complete the End of Day process; Run all reports as required for Food and Beverage audit; Complete the Night Audit checklist for...
-
Night Auditor
1 month ago
Bismarck, United States Aimbridge Hospitality Full timeThe Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11 pm-7 am). Primary responsibilities include: registering guests making rese Night Auditor, Auditor, Hospitality, Audit, Night, Weekend, Retail
-
Night Auditor
3 weeks ago
Bismarck, United States Aimbridge Hospitality Full timeThe Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11 pm-7 am). Primary responsibilities include: registering guests making rese Night Auditor, Auditor, Hospitality, Audit, Night, Weekend, Retail
-
Night Auditor
4 weeks ago
Bismarck, United States Fairfield Bismarck North Full timeJob Summary: The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks....
-
Night Auditor
3 weeks ago
Bismarck, United States Fairfield Bismarck North Full timeJob Summary: The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks....
-
Night Auditor
4 weeks ago
Bismarck, United States Courtyard Bismarck North Full timeJob Summary: The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks....
-
Night Auditor
3 weeks ago
Bismarck, United States Courtyard Bismarck North Full timeJob Summary: The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks....
-
Night Auditor
6 days ago
Bismarck, North Dakota, United States Wingate Inn Bismarck, ND Full time$300 HIRING BONUS Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Audit for the Wingate by Wyndam Bismarck, ND (Overnight Shift 11 PM-7 AM)Job Purpose: The Front Desk Night Auditor is often the first point of contact and the first impression for guests. Warm,...
