Night Audit Coordinator

7 days ago


Bismarck, North Dakota, United States Everspring Inn Full time

Job Title: Guest Services Representative/Night Audit

Job Type: Variable part-time, non-exempt

Location: EverSpring Inn and Suites

About Us: Bird Dog Equity Partners is a hotel investment and management company that prioritizes people-first hospitality. Our purpose is to create lifelong relationships and enrich the lives of our team members, guests, and investor partners.

The Bird Dogma:

  • We Put People First
  • We Dependably Drive Results
  • We Constantly Keep a Positive Attitude
  • We Never Stop Improving, Ever
  • We Relentlessly Solve Problems

Job Summary: Our Guest Services Representatives (GSR) serve as the first point of contact for our guests, managing all aspects of their accommodation.

Responsibilities:

  • Register guests, manage reservations, and provide information about rooms, rates, and amenities
  • Perform check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests, collecting necessary information (contact details, exact dates of their stay, etc.)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates, and amenities
  • Respond to guests' inquiries in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs
  • Tend and fold laundry when needed
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments
  • Audit software and run reports

Requirements:

  • Work experience as a hotel Front Desk Agent, Night Audit, Receptionist, GSR, or similar role preferred
  • Experience with a form of property management software is a plus
  • Understanding of how travel planning websites operate, for example: Booking and TripAdvisor
  • A strong desire to learn and develop
  • Customer service attitude
  • Excellent communication and organizational skills
  • Degree in hospitality-related field is an asset
  • Willingness to work overnights, weekends, and holidays

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