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Operations Coordinator for Customer Experience
2 months ago
Vaco is seeking a highly organized and detail-oriented Customer Operations Coordinator to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients and internal stakeholders.
Key Responsibilities- Collaborate with the events team to handle logistics tasks, including sponsor and speaker onboarding, sponsor inquiries, and audits.
- Provide timely and effective support to attendees and internal stakeholders, addressing their queries and concerns.
- Troubleshoot purchase issues and contact delegates to resolve.
- Create and issue visa letters as required.
- Perform other ad-hoc tasks as needed to support the team.
- Proven experience in a busy office environment from an administration or customer service role.
- High attention to detail and excellent communication skills are essential.
- Strong organization skills with the ability to multitask and prioritize.
- Proficient in Microsoft Office, including Word, Excel, and Outlook.
- Events experience is a plus, but not required.
Vaco values a diverse workplace and encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics.
