Customer Experience Analyst

4 weeks ago

New York, New York, United States A Place for Mom Full time

The Customer Marketing Analyst will be an integral member of the Marketing team focused on delivering a best-in-class customer experience for families searching for senior care solutions.

The Analyst will work across B2C marketing channels (Email, SMS, and Phone) to ensure families remain engaged with their advisor and a wealth of resources as they navigate the complexities of senior care.

Additionally, the Analyst will drive B2B marketing programs directly with senior living community customers, fostering strong relationships and driving business growth.

Key Responsibilities:

  • Orchestrate best-in-class follow-up experiences for families working with A Place for Mom via customer marketing channels.
  • Build and maintain the latest mapping of the customer journey and ensure all campaigns and messaging work in support of our customers.
  • Oversee daily customer marketing metrics (delivery, open, click-through, response, and opt-out rates) across programs and channels.
  • Proactively identify trends, address outliers, and own recommendations for customer experience improvements.
  • Build and distribute timely and accurate reporting for customer marketing programs.
  • Regularly review and own updates to A Place for Mom customer journeys.
  • Document and share insights and recommendations.
  • Listen to sales phone calls daily and publish results into trackers, structured data, and actionable reports.
  • Own process documentation and continuous process improvement through the use of automation and technology tools.

Qualifications:

  • Highly organized, with the ability to manage a high volume of operational, analytical, and administrative tasks.
  • Demonstrated success in root cause analysis and process improvement.
  • Excellent judgment with the ability to make independent decisions in line with company mission and values.
  • Experience building reports and working with software tools, including Excel, Tableau, Google Suite, and Gong (Call Listening), a plus.

A Place for Mom fosters a culture of diversity, equity, and inclusion, and our employees live the company values every day.

We are looking for a highly motivated and detail-oriented individual to join our team as a Customer Marketing Analyst.

The ideal candidate will have a strong understanding of marketing principles and a passion for delivering exceptional customer experiences.

We offer a competitive salary, bonus, and benefits package, including 401(k) plus match, dental insurance, health insurance, vision insurance, and paid time off.

A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees.

  • Customer Experience Analyst

    3 weeks ago

    New York, New York, United States A Place for Mom Full time

    **Customer Experience Analyst**A Place for Mom is seeking a highly organized and analytical Customer Experience Analyst to join our Marketing team. As a key member of our team, you will be responsible for ensuring families have a best-in-class experience with our senior care solutions.**Key Responsibilities:**Orchestrate follow-up experiences for families...

  • Digital Customer Experience Analyst

    4 weeks ago

    New York, New York, United States American Express Full time

    About the RoleWe are seeking a highly skilled Digital Customer Experience Analyst to join our Travel and Lifestyle Service team. As a key member of our Digital Customer Experience (DCX) team, you will play a crucial role in analyzing and optimizing our digital customer experience.Key ResponsibilitiesManage web analytics data, collaborating with technology...

  • Financial Analyst

    4 weeks ago

    New York, New York, United States The Farmer's Dog Full time

    About the RoleWe're seeking a highly skilled Financial Analyst to join our Growth and Customer Experience team at The Farmer's Dog. As a key business partner, you'll provide insightful analyses on financial and operational metrics, connecting KPIs to financial outcomes and communicating results cross-functionally.You'll drive strategic decision-making that...

  • User Experience Analyst

    4 weeks ago

    New York, New York, United States Lone Rock Point Full time

    User Experience AnalystLone Rock Point is seeking a seasoned UX Analyst with a strong interest and capabilities in the research and design of engaging and innovative user experiences.This UX Analyst will be responsible for studying users' needs and whether their clients' goals align with usability standards with an eye toward providing both highly analytical...

  • Customer Experience Strategist

    2 weeks ago

    New York, New York, United States Saks Fifth Avenue Full time

    About Saks Fifth AvenueSaks Fifth Avenue is a world-renowned luxury ecommerce destination that combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores. Our unique approach extends a seamless experience into the real world, making us a leader in the industry.We offer an unparalleled selection of...

  • Customer Experience Leader

    1 month ago

    New York, New York, United States talent_grids Full time

    Customer Experience & Scaling Strategy & Operations LeaderThis role will be based in either New York City, Sunnyvale or San Francisco depending on what the candidate approved for hire choosesLinkedIn's Marketing Solutions helps marketers reach professionals.The business is hiring a leader for our Customer Experience & Scaling Strategy & Operations team.The...

  • Part-Time/Freelance User Experience Analyst

    3 weeks ago

    New York, New York, United States Lone Rock Point Full time

    User Experience Analyst Job DescriptionLone Rock Point is seeking a skilled UX Analyst to join our team. As a UX Analyst, you will be responsible for researching and designing engaging user experiences.This role requires a strong understanding of user-centered design methodologies and the ability to collaborate with clients and team members.The successful...

  • Customer Experience Manager

    4 weeks ago

    New York, New York, United States AVANGRID , Inc. Full time

    Job SummaryThe Customer Experience Manager will play a pivotal role in enhancing customer satisfaction and increasing digital adoption across all marketing and service customer touchpoints.This role will collaborate with various teams to develop and implement strategies that are aligned with the company's goals, remaining customer-centric.The...

  • Risk Analyst

    4 weeks ago

    New York, New York, United States PLAID Full time

    Customer Oversight Risk AnalystWe're seeking a highly skilled Customer Oversight Risk Analyst to join our team at Plaid. As a key member of our Customer Oversight team, you will play a critical role in mitigating risks and maintaining controls that ensure trust in our platform.Responsibilities:Conducting and managing compliance reviews and risk analyses of...

  • Cyber Security Operations Analyst With Patching Experience

    1 month ago

    New York, New York, United States Talent Solution Partners Full time

    Job DescriptionOur client, a leading government contractor, is seeking an experienced IT Cyber Security Operations Analyst with patching expertise to join their team. As a key member of the IT Cybersecurity team, you will be responsible for managing day-to-day operational management of cyber-related events, incidents, and changes.The ideal candidate will...

  • Data Analyst

    4 weeks ago

    New York, New York, United States CNH Industrial Full time

    Job SummaryCNH Industrial is seeking a highly skilled Data Analyst - Customer Insights to join our team. As a key member of our Customer Marketing department, you will be responsible for analyzing and supporting the CNH customer database.This is an exciting opportunity for a self-starting change agent with an eye for detail, and the ability to solve...

  • Senior Data Analyst

    4 weeks ago

    New York, New York, United States David Yurman Full time

    About UsAt David Yurman, we're passionate about creating timeless, yet contemporary collections for women and men. As a Senior Data Analyst, you'll play a key role in leveraging data to provide insights that drive customer understanding, segmentation, and business growth.Job DescriptionThe Senior Data Analyst is responsible for analyzing customer behavior,...

  • Customer Experience Leader

    3 weeks ago

    New York, New York, United States talent_grids Full time

    Job SummaryLinkedIn's Marketing Solutions is seeking a seasoned leader to drive the transformation of our business. As a key member of our Customer Experience & Scaling Strategy & Operations team, you will be responsible for redesigning our client journey, starting one moment at a time.Key ResponsibilitiesDrive client experience projects, leading design and...

  • Digital Ecommerce Analyst

    1 month ago

    New York, New York, United States Sol de Janeiro Full time

    Job Title:Digital Ecommerce Analyst - Site Experience LeaderJob Summary:We are seeking a highly skilled Digital Ecommerce Analyst to lead our site experience and visual storytelling efforts. The ideal candidate will have a strong grasp of business goals, user needs, and site experience insights to understand UX problems and translate them into engaging,...

  • Customer Experience Manager

    3 weeks ago

    New York, New York, United States Material Bank Full time

    Job DescriptionWe are seeking a strategic and results-driven Senior Manager, Customer Experience to lead our customer-facing teams and ensure an exceptional customer experience. In this role, you will manage and oversee the customer success and customer service operations, focusing on customer registration, vetting, onboarding, training, satisfaction, and...

  • Customer Experience Director

    4 weeks ago

    New York, New York, United States EmblemHealth Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Director to lead our efforts in delivering exceptional customer experiences across all touchpoints. The ideal candidate will have a proven track record of driving customer-centric initiatives and improving operational performance.Key ResponsibilitiesLead the development and implementation of...

  • Customer Experience Manager

    4 weeks ago

    New York, New York, United States SevenRooms Full time

    Customer Experience ManagerAt SevenRooms, we're looking for a Customer Experience Manager to join our dynamic Marketing team. As a key member of our team, you will play a pivotal role in ensuring customers are aware of and adopting critical platform features. Your primary responsibility will be to create and manage customer-facing campaigns that educate and...

  • Customer Experience Specialist

    4 weeks ago

    New York, New York, United States LiveFlow Full time

    About the RoleWe are seeking a dedicated and empathetic Customer Success Associate to join our team at LiveFlow. As a pioneer in this position, you will take end-to-end responsibility for crafting unforgettable experiences for our customers.Our high bar is set at a 9.7/10 rating on G2 for Customer Support, and your role will be pivotal in maintaining, if not...

  • Customer Experience Strategist

    4 weeks ago

    New York, New York, United States Trunk Tools Full time

    About the RoleWe are seeking a seasoned Customer Experience Strategist to lead our efforts in delivering exceptional customer experiences at Trunk Tools. As a key member of our team, you will be responsible for developing and implementing our overall customer experience strategy, ensuring alignment with company goals and client needs.Key...

  • Customer Experience Advocate

    4 weeks ago

    New York, New York, United States Monday Full time

    About the RoleWe are seeking a skilled Customer Experience Advocate to join our team. As a key member of our Customer Experience Team, you will be responsible for engaging with customers across various channels, including live chat, email, phone, and screen shares. Your primary goal will be to empower customers to connect their goals and challenges with the...