Customer Experience Coordinator

1 week ago

New York, New York, United States Serendipity Labs Full time
Experience Coordinator

At Serendipity Labs, we're committed to creating a business that extends the corporate workplace. Our team provides flexible workplace solutions and has established a national network of safe, comfortable, well-designed, and professional work environments for businesses of all types and sizes. We achieve this by blending great places to work with 5-star service delivered by a well-trained, experienced, and people-focused team. It's workplace as a service.

This is a fast-paced industry that requires passionate, engaging, high-energy individuals who stand out in a crowd and make our members' days. If you're aspiring to or have run your own business unit and can combine a love for hospitality and managing a team with the challenge of achieving revenue and business goals, this is the perfect role for you.

Your Future Role:

As an Experience Coordinator, you'll deliver an exceptionally high standard of personal customer service to our members and guests every day. You'll be the team member our members see every day and the backbone of our daily operations. Seamless event execution, professional appearance, and friendly, courteous demeanor are all essential ingredients in being successful in this role, as is the ability to think ahead and anticipate people's needs.

Key Responsibilities:
  1. Provide a warm and professional welcome to visitors and users of the lab at reception.
  2. Effectively handle phone and in-person requests for assistance.
  3. A keen attention to detail to anticipate member needs.
  4. Open and close the lab location so that it's ready for business and meeting our brand standards.
  5. Properly stock and maintain the appearance of the lab, including reception, meeting rooms, café, member, and common areas.
  6. Light cleaning duties with strong attention to detail to ensure the lab is always up to brand standard for our members.
  7. Assist in delivering meetings and events booked into the lab, including setup, catering, and cleanup.
  8. Create a community through contributions to member events and fostering ways to engage members and the local community.
  9. Generate interest in the lab by assisting with certain local marketing activities.
  10. Know the lab's members to ensure the best possible handling of requests, visitors, and service requirements.
  11. Update, charge, and maintain accurate member information in billing software.
  12. Be knowledgeable of all other lab locations, our products and services, and act as a brand champion.
  13. Serve as backup to other similar positions at other Serendipity Lab locations nearby (if applicable).
Requirements:
  • Reasoning, remembering, mathematics, and appropriate language (written and verbal) ability.
  • Support and interact with members, visitors, and lab staff.
  • Hearing - Ability to receive detailed information through oral and telephone communication.
  • Talking - Clearly express ideas by means of spoken word.
  • Ability to sit, stand, type, and view a computer screen for extended periods of time.
  • Ability to perform low-impact physical tasks, such as using stairs, stooping, walking, pushing, pulling, and lifting.
  • Satisfactory pre-employment D.O.T drug test.
Perks and Benefits:
  • Competitive hourly rate.
  • Paid sick leave.
  • Potential bonus up to $500 per quarter.
  • 50% Paid Short-Term and Long-Term Disability.
  • 401K - through TriNet & Empower Retirement Services.
  • Employee Assistance Program (EAP).
  • Commuter Benefits.
  • Staff Discounts via TriNet Marketplace on hotel rates, car rentals, and more.
  • Generous Paid Time Off, Sick Time, and company-paid holidays.
  • Educational Assistance Program - Serendipity Labs encourages career advancement and provides resources for our employees looking to further their education in the form of tuition reimbursement.
  • Employee Referral Program.
Essential Knowledge, Skills, and Abilities:
  • Demonstrate a positive, pleasant, and professional demeanor with exceptional customer service skills.
  • Experience in delivering a high level of hospitality and handling customer service requests.
  • Strong organizational and communication skills, ability to prioritize workload and work efficiently with minimal supervision.
  • A high attention to detail and being keen to deliver great experiences.
  • Being a self-starter but being open and willing to take direction.
  • Knowledge of Microsoft Office suite, including Word, Excel, and Outlook.
  • Planning, managing, and executing events or meetings.
  • High School Diploma or equivalent.
  • Minimum 1 year experience in a hospitality position.

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