Chief Operations Officer

2 weeks ago

Philadelphia, Pennsylvania, United States National Express LLC Full time

Position Overview -

At National Express LLC, we are dedicated to ensuring the highest standards of transportation safety, exceptional service quality, and fostering positive employee relations. Our administrative headquarters supports a network of over 250 local customer service centers (CSCs) across North America.

Key Responsibilities:

  • Oversee and drive the overall performance and outcomes for the CSC.
  • Partner with organizational leaders to align business objectives and formulate a strategic operating plan for the CSC.
  • Ensure the CSC operates with a strong customer focus, fostering effective partnerships.
  • Develop operational plans and priorities to tackle resource and operational challenges, adhering to company policies and procedures.
  • Communicate corporate values, strategies, and objectives to promote transparency and encourage feedback.
  • Review financial plans and prepare the annual operational business review.
  • Create both short-term and long-term business strategies to enhance revenue and profitability.
  • Lead, mentor, and develop CSC personnel, including Operations Supervisors, Dispatchers, and Safety Supervisors, to empower them in their roles.
  • Enhance the company’s reputation by engaging with customers, community organizations, and employees while upholding ethical business practices.
  • Foster a culture of safety while delivering high-quality service.
  • Identify and address key safety concerns impacting passengers and employees.
  • Regularly meet with educational administrators to assess service quality and performance metrics.
  • Strengthen existing customer relationships to ensure retention and satisfaction.
  • Collaborate with the Regional Vice President and Marketing & Sales teams to gather insights and support the business development process.
  • Perform additional duties as assigned.

Qualifications -

  • Bachelor's degree in business administration, management, or a related field; MBA preferred, or 10 years of relevant experience.
  • A minimum of 3 years in a supervisory role with P&L responsibility.
  • Demonstrated ability to meet service delivery standards, focusing on customer satisfaction and safety.
  • Bi-lingual skills are advantageous.
  • Understanding of risk management principles to resolve customer issues effectively.
  • Familiarity with company services, policies, and best practices for managing CSC personnel.
  • Knowledge of customer service principles to cultivate strong client relationships.
  • Experience with contract management and proposal development.
  • Proficient in leadership and management strategies.

We provide comprehensive benefits including medical, dental, vision, life insurance, holiday pay, and paid time off. Employees can also participate in a retirement savings plan. Compensation and employment terms may vary based on location, market conditions, and specific roles.

National Express LLC is committed to building a diverse workforce that reflects the communities we serve. All employment decisions are made based on business needs, job requirements, and individual qualifications, without regard to any protected characteristic.

National Express LLC's subsidiaries and affiliates are equal opportunity employers.

  • Chief Financial Officer

    2 weeks ago

    Philadelphia, Pennsylvania, United States Jewish Federation of Greater Philadelphia Full time

    Position OverviewThe Chief Financial Officer acts as a strategic partner to the Senior Chief of Finance & Operations Officer and plays a vital role within the finance and operations leadership team. This position is accountable for guiding financial and operational decision-making processes. The CFO will collaborate closely with the Senior Chief of Finance &...

  • Chief Medical Officer

    2 weeks ago

    Philadelphia, Pennsylvania, United States Chapel Hill Solutions Full time

    Chief Medical OfficerChapel Hill SolutionsWe are looking for an experienced and committed Chief Medical Officer to oversee our clinical research initiatives. The ideal candidate will have a minimum of 1 year of relevant experience in a clinical research setting and at least 5 years of background in a scientific, research, or healthcare environment.About...

  • Chief Medical Officer

    1 week ago

    Philadelphia, Pennsylvania, United States Chapel Hill Solutions Full time

    Chief Medical OfficerChapel Hill SolutionsWe are seeking a highly skilled and experienced Chief Medical Officer for an exciting opportunity within our organization. The successful candidate will have a minimum of 1 year of recent experience in a clinical research setting and at least 5 years of experience in a scientific, research, or healthcare...

  • Chief Medical Officer

    1 week ago

    Philadelphia, Pennsylvania, United States Chapel Hill Solutions Full time

    Chief Medical OfficerChapel Hill SolutionsWe are in search of an accomplished and committed Chief Medical Officer for an exceptional opportunity within our organization. The ideal candidate will have a minimum of 1 year of recent experience in a clinical research setting, alongside over 5 years of experience in a scientific, research, or healthcare...

  • Chief Information Security Officer

    1 month ago

    Philadelphia, Pennsylvania, United States Westmont Search Full time

    We have been retained by a leading academic medical center to find a new The Chief Information Security Officer (CISO).The CISO is a critical and highly visible position that is responsible for leading and implementing and supporting information security initiatives throughout the Health System.Reporting to Executive Vice President for Data Strategy and...

  • Chief Medical Officer

    2 weeks ago

    Philadelphia, Pennsylvania, United States Chapel Hill Solutions Full time

    Chief Medical Officer, Senior Clinical Investigator, Lead Research PhysicianWe are seeking an experienced and passionate Chief Medical Officer, Senior Clinical Investigator, or Lead Research Physician for an exciting opportunity. The successful candidate will have a minimum of 1 year of recent experience in a clinical research setting and at least 5 years of...

  • Chief Medical Officer

    1 week ago

    Philadelphia, Pennsylvania, United States Chapel Hill Solutions Full time

    Chief Medical OfficerChapel Hill SolutionsWe are in search of an experienced and passionate Chief Medical Officer for an exciting opportunity within our organization. The successful candidate will have a minimum of 1 year of relevant experience in a clinical research setting and at least 5 years of background in a scientific, research, or healthcare...

  • Chief Medical Officer

    2 weeks ago

    Philadelphia, Pennsylvania, United States Chapel Hill Solutions Full time

    Chief Medical Officer, Lead Clinical Investigator, Senior Physician ExecutiveWe are actively searching for a skilled and committed Chief Medical Officer, Lead Clinical Investigator, or Senior Physician Executive for an exciting opportunity. The successful candidate will have a minimum of 1 year of recent experience in a clinical research setting and at least...

  • Chief Financial Officer

    2 weeks ago

    Philadelphia, Pennsylvania, United States Jewish Federation of Greater Philadelphia Full time

    Position OverviewThe Finance Director acts as a strategic partner to the Senior Chief of Finance & Operations Officer and is an integral member of the finance and operations leadership team, responsible for high-level financial and operational decision-making. This role involves close collaboration with the Senior Chief of Finance & Operations Officer and...

  • Chief Financial Officer

    2 weeks ago

    Philadelphia, Pennsylvania, United States Jewish Federation of Greater Philadelphia Full time

    Position OverviewThe Director of Finance acts as a strategic partner to the Senior Chief of Finance & Operations Officer and plays a vital role within the finance and operations leadership team, focusing on key financial and operational decision-making. This role requires close collaboration with the Senior Chief of Finance & Operations Officer and various...

  • Chief Technology Officer

    2 weeks ago

    Philadelphia, Pennsylvania, United States William Penn Charter School Full time

    About William Penn Charter SchoolWilliam Penn Charter School is a distinguished Quaker, all-gender, independent day school serving students from pre-kindergarten through 12th grade. Founded in 1689, our institution is rooted in the principles of the Religious Society of Friends, emphasizing the inherent value in every individual. We celebrate diversity and...

  • Chief Financial Officer

    2 weeks ago

    Philadelphia, Pennsylvania, United States Jewish Federation of Greater Philadelphia Full time

    Position OverviewThe Director of Finance acts as a strategic partner to the Senior Chief of Finance & Operations Officer, playing a vital role within the finance and operations leadership team. This position is pivotal in guiding financial and operational strategies, ensuring effective decision-making processes that enhance organizational efficiency and...

  • Chief Legal Officer

    2 weeks ago

    Philadelphia, Pennsylvania, United States Nueva Esperanza Full time

    Position OverviewRole SummaryThe Chief Legal Officer is primarily tasked with collaborating with the Executive Vice President and Corporate Counsel to deliver legal counsel to the President and the Executive Leadership team at Nueva Esperanza. This role involves representing the organization in legal matters that pertain to external agencies, business...

  • Chief Operating Officer

    5 days ago

    Philadelphia, Pennsylvania, United States InsideHigherEd Full time

    Job SummaryThe Chief of Staff serves as a senior advisor to the Chair of the Department of Pathology and Laboratory Medicine, providing strategic guidance and support to the executive leadership team. This role requires a highly skilled and experienced professional who can effectively manage complex projects, communicate with various stakeholders, and...

  • Chief Financial Planning Officer

    2 weeks ago

    Philadelphia, Pennsylvania, United States firstPRO, Inc Full time

    Chief Financial Planning Officer - Health Insurance SectorThe Chief Financial Planning Officer will be an integral part of a prominent organization within the health insurance sector, recognized for its substantial revenue and commitment to employee satisfaction. This role involves overseeing the establishment of strategic financial planning and analysis...

  • Chief Officer of Legal Affairs and Compliance

    2 weeks ago

    Philadelphia, Pennsylvania, United States Philadelphia College of Osteopathic Medicine (PCOM) Full time

    Chief Officer of Legal Affairs and ComplianceThe Philadelphia College of Osteopathic Medicine (PCOM) is dedicated to fostering a diverse and inclusive workforce that enhances healthcare for underserved populations. Our commitment to diversity is integral to our institutional identity and a fundamental aspect of our strategic vision. At PCOM, we believe that...

  • Chief Nursing Officer

    1 week ago

    Philadelphia, Pennsylvania, United States Temple University Hospital Full time

    Chief Nursing Officer - Cardiac Intensive Care UnitThe Chief Nursing Officer is accountable for the 24-hour management of nursing services within the designated area(s) and ensures the overall excellence of care delivered in the specific department.This role encompasses oversight of all departmental operations and requires collaboration with fellow leaders...

  • Chief Medical Officer

    2 days ago

    Philadelphia, Pennsylvania, United States Avoca Search Full time

    Avoca Search is proud to partner with Jefferson Abington Hospital to recruit a visionary physician executive leader to serve as the Chief Medical Officer (CMO). Reporting to the Chief Clinical Officer for the North Region of Jefferson Health, this physician leader will be an integral member of the executive leadership team of Jefferson Abington Hospital and...

  • Chief Legal Affairs and Compliance Officer

    4 weeks ago

    Philadelphia, Pennsylvania, United States The Philadelphia College of Osteopathic Medicine Full time

    Chief Legal Affairs and Compliance OfficerAt PCOM, we espouse to grow a culturally competent workforce to advance healthcare that touches the lives of underserved communities. Diversity and inclusion is the core component of our institutional identity and a key pillar of PCOM's strategic vision. Philadelphia College of Osteopathic Medicine affirms that...

  • Chief Financial Officer

    5 days ago

    Philadelphia, Pennsylvania, United States Roxborough Memorial Hospital Full time

    Overview:Roxborough Memorial Hospital, a leading healthcare provider, is seeking a highly skilled Chief Financial Officer - Administration to join its team of dedicated professionals. As a member of Prime Healthcare, we are committed to delivering exceptional patient care and advancing our core values of quality, compassion, and community.About Us:Roxborough...