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HR Generalist Coordinator

2 months ago

Dallas, Texas, United States Aramark Full time
Job Summary

The HR Generalist Coordinator is a key member of the Aramark team, responsible for providing exceptional customer service to employees, managers, and the HR community. This role involves responding to inquiries related to HR policy, staffing, benefits, and performance management, as well as performing administrative, transactional, and data/records management activities in support of HR and HRIS functions.

Key Responsibilities
  • Provide excellent customer service in response to phone and online inquiries from employees and managers.
  • Resolve inquiries by accessing information in multiple HR systems.
  • Triage general inquiries to ensure accurate work category is assigned.
  • Raise more sophisticated issues to Tier 2 within myHR or the appropriate COE for advanced support and follow-up as the need arises.
  • Process transactions by collecting required information or backup documentation from the employee, manager, or HR.
  • Respond to phone or online help requests on navigating the HR Portal and other HR-related systems.
  • Perform quality assurance reviews on electronic and manual transactions.
  • Partner with Payroll and other COEs, as appropriate to resolve issues.
  • Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs).
Requirements
  • Experience working in a call center environment strongly preferred.
  • Strong computer/technical skills; previous HRIS experience preferred.
  • Bachelor's degree in HR or related field strongly preferred.
  • Knowledge of HR concepts and terminology.
  • Effective verbal communication skills.
  • Effective listening skills.
  • Confirmed customer service orientation.
  • Confident phone presence.
  • Solid ability to grasp information quickly and probe optimally when required.
  • Excellent organizational skills and the ability to prioritize requests and duties.
  • Attention to detail.
  • Effective research, problem-solving, and follow-through skills.
  • Ability to remain positive under pressure.
  • Bilingual (English and Spanish) preferred.