Customer Service Representative
6 days ago
Windstream is seeking a highly skilled Customer Service Technician to join our team. As a Customer Service Technician, you will play a vital role in representing our leading telecommunications brand and connecting customers to the products they value.
Key Responsibilities- Install and repair residential and business communications services, including telephone, internet, and video.
- Train and work with tools and test equipment to provide service of multiple different technologies and network designs.
- Recommend products and services that resolve customers' communications needs.
- Work in both buried and aerial plant, requiring pole climbing and ladder skills.
- Safely operate and maintain clean and organized company service vehicles.
- Work in both inside and outside environments.
- Complete necessary safety training and follow safety standards and regulations.
- Basic technology and math skills.
- Valid driver's license and safe driving record.
- Ability to distinguish colors in use of color-coded cable.
- Ability to use equipment with maximum load capacity of 275lbs.
- Ability to lift up to 50lbs, capable of working aloft.
- Ability to successfully complete required safety training.
- Ability to work assigned schedules and extended hours, including day, evening, weekend, and holiday hours.
- Ability to respond to after-hour callouts.
- High School Degree or GED equivalent.
- Customer service or sales experience.
- Certifications or training directly related to the position.
- Two-year technical degree in computers or electronics, or the equivalent in work experience.
The physical demands of this role include:
- Standing continuously: 67-100%
- Walking continuously: 0%
- Sitting occasionally: 0-33%
- Medical, dental, and vision insurance plans.
- 401K plan.
- Health and flexible savings account.
- Life and AD&D, spousal life, and child life insurance plans.
- Educational assistance plan.
- Identity theft, legal, auto, and home insurance.
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Customer Service Representative
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