Customer Service Representative

3 days ago

Lancaster, Pennsylvania, United States Lancaster General Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Lancaster General. As a Geriatric Care Specialist, you will be responsible for providing exceptional patient care and administrative support in a fast-paced medical office environment.

Key Responsibilities:
  • Patient Scheduling: Coordinate and schedule patient appointments, ensuring accurate and timely registration and verification of patient information.
  • Registration and Insurance Verification: Verify patient demographics, insurance coverage, and account information, and perform required referral/authorization processes.
  • Order Release and Record Management: Prepare and release medical records, orders, and other documents in the electronic health record, and ensure accurate and timely scanning of documents.
  • Communication and Customer Service: Provide exceptional customer service to patients, guests, and healthcare providers, responding to inquiries, resolving issues, and escalating complex concerns to supervisors as needed.
  • Point of Service Collections: Collect patient obligations, understand and support Point of Service Collections, and perform all necessary functions to collect patient payments.
Requirements:
  • Education: High School Diploma or equivalent (GED)
  • Experience: One (1) year of clerical, customer service, or administrative support experience in a highly customer-oriented organization
  • Skills: Basic keyboarding, personal computer use, and other office setting equipment; ability to work independently and as part of a team; excellent communication and customer service skills
Preferred Qualifications:
  • Registration Experience: One (1) year of registration experience, point of service collection, insurance validation, understanding of compliance/regulatory guidelines, and order release process(es)
  • Revenue Cycle Experience: One (1) year prior experience of Revenue Cycle in a Hospital/Medical Office Setting
  • Electronic Medical Record Experience: Previous Epic or equivalent Electronic Medical Record experience
Benefits:
  • Tuition Assistance: 100% Tuition Assistance at The Pennsylvania College of Health Sciences
  • Paid Time Off and Holidays: Paid Time Off and Paid Holidays
  • Shift, Weekend, and On-Call Differentials: Shift, Weekend, and On-Call Differentials
  • Health, Dental, and Vision Coverage: Health, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability: Short-Term and Long-Term Disability
  • Retirement Savings Account with Company Matching: Retirement Savings Account with Company Matching
  • Child Care Subsidies: Child Care Subsidies
  • Onsite Gym and Fitness Classes: Onsite Gym and Fitness Classes

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